Hotels near Lion Bill Mitchell Park, Millbrae

I was making a reservation at the Dylan in August, since my prior stay was excellent. However, as I was booking a standard room, my internet went down, causing me to go back and re-book. However, when I went back in the ”standard” room was no longer available only a ”deluxe” room was. I booked the Deluxe, since my prior experience here was outstanding. I immediately called the hotel and spoke with a representative and explained what happened. I was advised that a change would be made on my reservation to the ”standard” rate since there were standard rooms available. However, when I checked out the following day, I was charged the ”deluxe” rate. Since I had an early plane to catch and no one was at the desk in the lobby, I left my key on the counter and was going to contact them once I returned home. I tried to speak with a manager or owner of the Hotel but was continually denied. The representative said they would try to get me the lower rate as they had promised. End result, there was no movement by the management to refund me the difference. I did follow up with a letter to the Hotel, not expecting a response and have not since my letter dated September 1st. The one positive was the representative I was working with understood what providing ”outstanding” customer service is about as they tried in vain to get me the credit. End result, I will not be staying at the Dylan Hotel in the future, which is a shame, as it is a nice facility.

Very very nicely freshly renovated hotel, very clean amazingly friendly helpful front desk personnel, excellent cleaning stuff did perfect job maintaining room and provided extra towels. Free parking in the hotel , plenty of restaurants , bakery and markets within walking distance , within minutes drive from San Francisco and right next to SFO airport . Area clean and safe not like some places within San Francisco. Also delicious coffee in the lobby.Highly recommended! Cons-No pool.

Very good hotel, delicious breakfast, no buffs, you can deduct 60 US dollars, you can take a walk, the service facilities are very new, I stayed there twice during transit, it was very nice

I needed a place close to the airport just for one night bc my flight would come in too late for the rental car counters to be open. I wanted it to be inexpensive, less than $20 cab ride from l SFO, have a free shuttle to airport in the morning so I could get my rental car. This fit the bill, plus has free breakfast. However, I can’t give it more than three stars. It’s really run down in a not very good neighborhood. Loud clanky elevator. Paint chipped lots of places. Paper stuffed in the security peephole in the door? loud planes constantly flying overhead because this hotel is right in the flight path and very close. I could hear a guest snoring in the room next to us. This is just a convenient place to park yourself overnight if you need to be super close to SFO. I met a family on the shuttle that frequently uses this hotel before and after cruises just to be close to the airport, but they cautioned that this was not a safe area to walk around. All that being said, the front desk staffer (same guy for late night and morning) was super nice and helpful. In fact, it’s because of him that I booked the room. Other hotels around would only send me to a call center and wouldn’t assure me I could get in the room if my midnight flight came in late at 1 or 2AM. This guy actually talked to me as I was making the reservation and said “I will be here and I will let you in” he also gave me the tip that a cab is about $15 whereas Uber is $30-40 to get threre.

Thanks to other people's reviews, it gave me an experience and a very comfortable stay. As other reviews said, the problems with the airport shuttle, the direction of the hotel, the check-out time, and the lack of breakfast made me specifically determine the departure and arrival times, and I paid an extra $20 to buy it. Sea view room, bring your own breakfast, so the experience is very comfortable. Thanks to everyone who wrote a review! Let’s talk about the shuttle bus, which has a dedicated platform on the departure floor of each terminal. It’s best to email or call in advance to get the timetable. Only 100 meters away from this hotel is the Marriott, with frequent shuttles. As for the bad attitude of the front desk mentioned in the reviews, knocking on the door early to check out, I did not encounter this problem, maybe because I paid extra for a sea view room, and the deposit was refunded in a timely manner. If you are a flying enthusiast, this is a very good hotel for watching planes take off and land. Although it is very close to the airport, it is a pity that the trail cannot reach the airport (the last section is not allowed to go), and it is probably very dangerous to walk there.

Awesome services and fantastic room with a great view at the water! Free breakfast and free parking are unheard of in the SF area but this hotel provides both. Loved our stay and will come again.

The hotel is very old, in fact, it is really not worth the price, but it seems that the nearby hotels are similar and there is no choice at night! The breakfast packaged by Ctrip is not a buffet but a set meal. It is OK and full! The parking fee is too expensive. Ctrip said it was 40 US dollars. When I checked in, the hotel told me it was 48. After arguing with the front desk staff, they actually gave me a discount of 36 USD! But when I was looking for the elevator, they told me to go down the hall and turn left. We searched for a long time but couldn’t find it. Later, they came and said front desk left. It felt like they deliberately pointed me to the wrong way. The first feeling was immediately bad! There is an uncle from Guangzhou who has been in San Francisco for more than 20 years in the restaurant. He is very nice and speaks Cantonese with us. He immediately speaks Cantonese to us! On the last day, Zaizai caught a cold and didn’t go downstairs for breakfast, but he packed breakfast for us. It was very heartwarming 👍There are also many sisters who speak Cantonese when they are cleaning on holiday. They are all very nice! The hotel airport shuttle bus is very convenient, every 15 minutes! Overall, it feels good!

The location is very good, right on the beach, where you can also take a walk. The tour at the door is closed, so if you want to eat, you have to go out. There is free coffee, hot water, apples and cookies in the lobby, and the breakfast is pretty good for America.

This was an awesome experience. We were staying here as a Day Use hotel and I was a little nervous about if we would be treated as a nuisance since we were only staying a few hours. EVERYONE here was so kind and helpful and courteous! We had very clean and comfortable room for our six hour stay. We were able to nap, shower, and watch TV while waiting for our midnight flight. The restaurant food was high quality and the server was terrific, sorry I don't remember his name. I wish I could give more than 5 stars! If we are in San Francisco again, we will definitely stay here.

The hotel is a 10-minute drive from the airport. It is not far from the Bridge and Stanford. It is next to the beach. The room is clean and quiet, but there is no small refrigerator. There is a service fee if breakfast is included. Parking is 20 dollars a night. Free bottle of water is only given on the first day. ah