SureStay by Best Western Miles City

There is a real customer service effort to improve this hotel. Shawn the manager allowed me to check in early as aBW platinum member. He let me drop my bags early in the morning and called me when the room was ready. He even had the bags placed in the room before I returned.  The breakfast was great for this type of hotel.  The clientele was respectful and polite. Oh. And Shawn even called after I checked out as I left behind an important item.  However, the pool/sauna area is not operational, and my room had a lingering pet odor and visible carpet stain. I am a dog owner and animal lover, but housekeepers really need to notify the manager as the room should not have been assigned. I personally think hotels need to charge 500 bucks for cleaning if dog hair or other 'remnant' is left behind. I won't stay at a certain LaWyndham brand that has a generous pet policy.  Their rooms all smell like Fifi and Buddy stayed there. I hope this property continues to improve.

BUYER BEWARE. We had mold in our room, breakfast was awful, we asked to talk with management however they would not get back to us. I felt bad for the gal at the front desk as she was sooo nice but she knew the place was a complete dump. We tried the sleep inn the next night and it was great

The hotel smells. There are bugs flying around. We were told we could use the pool but it isn’t chlorinated so use at your own risk. The sheets were dirty. The air conditioner was very noisy so hard to sleep. The pictures make it way better than it actually is.

Place is a Nasty Dump tried three different rooms all were dirty hair in sinks and bathtub, tooth paste smeared on counter, obvious poop smears in toilet, night clerk was at first friendly and tried to be helpful but when I told him I wanted a full refund he became belligerent and refused! We had booked over two months ago paid in advance full amount for a presidential suite that sleeps six, when my wife checked in she was told all the suites were already occupied 😡 I don’t believe this Dump even has any suites! Additionally they falsely advertise that they are a Best Western Property which they are Not!!!

Worst hotel I’ve ever been to. Mold, it smells awful, we didn’t dare eat their breakfast as it was an absolute dive. The other patrons down from us were doing sketchy things at best with visitors stopping often throughout the evening. This place is a dump