The Bell Hotel

Consistently praised for cleanliness, friendly staff, and central location. However, guests noted uncomfortable mattresses and beds affecting overall comfort.

We booked a stay at The Bell Hotel for last night 16th May and for tonight 17th May.. We were assured when we made the reservation that we would be accommodated in a nice quiet room at the back of the hotel, especially as we are elderly and apparently other rooms wood be noisy. We were directed to Room No 3 at the front. Yes it was extraordinarily noisy! Both from inside the hotel but more so from the busy road outside with motorbikes tearing up and down til early hours of the morning. A bright street light also shone straight into the room and the thin, unlined narrow curtains did nothing to shade the room from the light. The sink in the bathroom was dirty. The room was cold. There were no extra blankets. No breakfast or dinner available even though advertised as hotel and restaurant. No staff on site during the night and only cleaners available in the morning. We stayed one night (last night) and left. £85 per night for small twin dirty room is bad but we have now paid £170 for one night as had paid in advance for 2 nights. The bar staff were friendly and helpful.

Disappointed not value for money Room 14 plug did not stay down in wash basin sink. Shower did not work. Bath too small for anyone over 5ft 5in. No hand rails on or above bath. No slip mat in bath caused one of us to slip over. Double bed mattress on the right side sunk into bed. Toilet chain lose missing screws. Can't fault cleanliness but disappointed would have expected basic amenities to be adequate enough to wash/shower/bath. Not value for money should really be given a part refund. No breakfast onsite. Evening meal barman wasn't interested in acknowledging us as we were wanting to dine. More interested in the few locals. So we left and dined elsewhere. Did leave a list of issues for this room