Hotels in Certosa, Milan

I would like to say I never go out of my way to write a bad review, as I understand nowhere is perfect and often it’s just one or two minor things which aren’t good. But sadly I had to review this experience. Upon check-in the grumpy person behind the desk took photocopies of our passports. We were given a key with a chunky, dirty keyring and weren’t told how we could get to our room or given any sort of information as to what to expect on our stay here. We were given no leaflets or anything in our room about nearby attractions. When we entered our room we instantly noticed how dirty the room was. Overall the interior of both the hotel and the rooms are pleasant and seemingly lovely traditional Italian. Sadly it seems that the owner has given up with ensuring it is kept nice and clean as everything looks shabby and wilted. We aren’t even being picky, the standard things which you would expect to be clean were very dirty. The room looked like it hadn’t been hoovered, the surfaces looked unwiped, the shower head was filthy with limescale so had to request it to be cleaned as genuinely felt it was unsafe to shower under. The mattress was like sleeping on the floor and pillows were flat. We had to request more pillows several times. We were just given 1 sheet (which was thankfully the only thing in the room clean) to sleep with and no headboard. The drain in the shower smelt really bad when water from the shower drained into it - it smelt like the sewer. The only 2 working plug sockets in the whole of the room and bathroom were if you unplugged the TV and on the floor near the bathroom door with nowhere to rest anything on (e.g. a phone to charge). We found a mini fridge in our room under the desk but sadly no option of a mini bar where we could purchase waters or snacks. This could be a great opportunity for the hotel to make the guest experience better and also make money and yet something else which they don’t care about. The chair at the desk had also seen better days and looks like it’s been thrown around. Also, when the maid cleaned our room, they shoved our pyjamas almost in a ball nearly on top of the dirty phone in the room. We were disgusted. Sadly there is no restaurant on site or any options for food or drink which is extremely unusual. We found that the staff were overall quite rude but when we showed them our flat pillows and the shower head they seemed to understand where we were coming from and a little embarrassed. Nearby there seems to be a few transport links but we were given no information how to get into Milano Centrale or to attractions such as Duomo. Because of this and how confusing we found the transport system, we sadly spent an unnecessary amount on Uber’s because none of the staff would really help us. Unfortunately with it being August, all shops/restaurants/cafes/businesses within several miles are closed. They need the hotel inspector to visit.

Very nice hotel in Milan, easy to reach the center by the near station. The restaurant ”eat to me” is very good, especially for the service of the kind Sonia and the great Miky (oldi) at the bar! I suggest the typical Italian dishes and the cocktails. We will for sure come back soon!

My stay at Hotel Raffaello was brilliant. The staff were amazing, the breakfast buffet was exquisite with a variety of food options, I had no issues with the internet, the hotel bar was great (and so was the bar tender), and I really loved my shower. The only negative with the economy single was that the size was a bit smaller than anticipated. The hotel location was perfect for me as it is within walking distance to two tram stops (1 and 5 mins away) making it well connected. It was not too central, which is great because it meant that the area was less crowded and quieter than if it were located closer to the center. I would recommend the hotel to anyone, for sure!

The second stay, the hotel is located in a suburban residential area, very quiet, a taxi to the city center of about 15 euros, the price is very high, the health is good, the breakfast is very rich, several Chinese restaurants nearby, AC Milan team stayed on the day, it should be There was a match at San Siro that night

The room is very small, the bathroom is very small, the bathroom is very small, you can't bend over, the bed is very small, two beds of one meter wide, maybe the price of Milan is high, 1000 yuan is much more luxurious in China, and this is also the same in China. chain hotel level

Hotel located 20 minutes from the centre of Milan. Good reception at the reception with proper explanation. Rooms are beautifully furnished with fine beds. Furthermore, a spacious bathroom. All the necessary is present. Breakfast is spacious and well-cared. The staff is very friendly everywhere! Taxi is available within 5 minutes.

We arrived after a delayed plane and also long coach journey and we were fairly tight for time to shower and attend our restaurant reservation. So we were in a hurry. The lady said hello to my wife and then proceeded to answer the phone as we were preparing to check in. My wife and I looked at each other confused as the phone-call continued for over ten minutes, including logging onto a screen. We would understand if the receptionist was on the phone when we arrived but to answer a phonecall when new arrival are standing waiting to check in is just rude. Nice hotel all the same, but a poor first impression

Room was clean and well appointed. Bed very comfortable, and slept well from the first night, also thanks to block out curtains. Room was cleaned every day and bed made. Towels were relatively new and clean. Front desk staff were very friendly. Simply cold breakfast with good coffee. No English channels on TV though. Stayed for 5 nights

The hotel has convenient transportation, with trams 1, l4, and 12 going out to various areas in the city center, and the distance of 92 and 91 to the central railway station is 500 meters away by special airport shuttle bus; there is a big shopping mall nearby; The community is quiet, but there are not many restaurants, including Sichuan-style Chinese restaurants.