Hotel Mozart Reviews

The hotel was under construction. The lift was only for two people but if you have luggages you have to go by yourself, the size is really tiny. Also the bathroom, the drain might be blocked as when showering, the water dont go down straight away. It was flooding inside. The bathroom looks old. But the room it self it's okay. Also we are struggling to put luggages in the room as there were no space. There was no complimentary water available.

Frontdesk not friendly. Elevator was too terrible and too small. No enough light in the room, so not able to work at the desk.

You get whatchu paid for the location isn’t bad close to the metro station other than that I personally don’t recommend it

Is a nice hotel to stay, building is old but room is clean, staff are friendly, will definitely recommend friend

Room was pretty good, only a bit small for 2 guests. Breakfast was good but not too much variety, Hotel to be recommended!

Shower equipments should be improved

price too high, breakfast so so, room a bit small

Good standard number with good location

Location is good near metro

Very good ! I recommend !

Too much money for the value I received. They gave me a quiet room, i guess, as I requested. I did not have the time to check because when I intered the room I was struck by a strong and unpleasant odor. I am not so fussy but this time it was bad enough to make me go to the reception to ask for another room. I got one which smelled ... Like somebody stayed there. Or like a room which was not cleaned well. It has the most buzzard bathroom I have ever seen: there was a wall in the middle of of the room leaving only 0.5m to get from the sink or the shower to the toilet seat. Between the toilet seat and the bidet there were at most 30cm. Seating on the toilet seat you would literally have the bidet between your legs. The shower cabin was so small that I, having a little bit broader shoulders, was hitting it when turning and wiping. The appliances showed a lot of wear and tea. In the shower cabin there was only one shower head, fixed on the ceiling. No mobile shower head. Yes, they had furniture that you find in expensive hotels. But that was a bit damaged. There is a lot of marble at the reception but that does not improve the room I stayed in. And I found something in the room that looked like a little rock ... Or a nasty toe nail. The overall impression is that of a once very nice 4-stars hotel that was not and is not taken care of correctly. I have been in many 3-stars hotel that looked better than this, with large bathroom and shower cabin everything new and working perfectly, that have a much more reasonable price. Again, too expensive for what they are offering.

Mediocre toward low hotel

Ok, not bad

The hotel is somewhat off-centre (away from the business districts of Milano), but within broader city centre with reasonable public transport (~20 mins tramway including wait at the stop) and ~10 mins by taxi. Lively city area for non-business travellers (tourists) with choice of restaurants and more public transport links to areas of interest. The cleanliness is rather good, I only scored it less (2/5) because of the interior in bad need of renovation. The design is 1970-s/1980-s and the age since last decoration is probably not much fresher. This gives it the appearance of a run-down place, although they make good effort to keep it clean. The choice of darker brow-nish colours, combined with the installation of (very) very economic light bulbs, makes the room feel too dark and thus - less pleasant to stay in. For a business traveller it is impossible to read anything outside the spot of the reading lamp. It is also impossible to shave in the dark-ish bathroom, except for people who know their face well enough to shave with their eyes closed. The extra lamp above the mirror did not work, it was a bare little bulb (apparently in need of replacement) and the lampshade gone. Further need for maintenance in the bathroom was the sink - with the waste plug not opening to empty the sink, and the latter filling to the safety hole near the top, even form just a brief handwash.. The breakfast area has capacity for a busy crowd in the rush hour of all tourists taking a late breakfast, but the staff struggle to serve everyone fast enough. Some supplies were not replenished (e.g. bread, the fruit juices, milk for coffees) and later nobody ever came to the table to ask if we need something (perhaps they are not meant to serve tables, just clean them and replenish supplies?) The reception area was much brighter lit than the rooms, had modern automatic glass doors, and overall felt newer and better. Reception staff were friendly and helpful. Based on the overall experience, approx. 4/5 is a reasonable score, but by the hotel categorisation criteria I think 4 stars is too much and 3-star would describe it more accurately. They should remember that satisfaction is always biased by expectations - from the higher expectations of '4 stars' there would be more dissatisfied guests (like yours truly) than if you honestly promise a decent 3-star experience (then I'd have scored everything 5/5). This wouldn't impact revenues as, from what I know form MIlano hotels, the price was very competitive and would fit a 3-star property. Would I recommend it? To tourists - yes; to business travellers - only as a backup in case of fully-booked Milano like duringthe trade fair or Fashion Week ;)