Alessia's Flat- Portello 2

Disappointed to say the least! The smell of cigarettes hit us the minute we stepped inside, to the point where our clothes smelt of it when we left. Then we noticed the general hygiene of the place was poor, markings all over the walls, smashed mirror and thick black hair in the bathroom. They had also used a temporary shower curtain due to a broken panel but this meant that the bathroom often became flooded/ slippery due to the length of it. We then discovered the wifi was not working, normally this wouldn’t bother us but there was no service in the area and the lack of communication was awful. Not once did the owner come in to check if they could fix it and could barely reply within 24 hours of a text. This resulted in us paying money to check in at the airport as we couldn’t on our phones and not knowing times of transport as we couldn’t search them. Finally when we went to charge our phones we realised the outlets didn’t match our plugs, the owner provided an adaptor but it only worked in the bathroom and next to oven. I would not recommended this place, please stay somewhere else if you can!