roscoedog8
May 19, 2024
First and foremost, your staff has a very hard time with the English language. When we checked in, we asked if there were any restaurants near the hotel, she didn't understand what we were asking. When we got off of the elevator, the hallway smelled of cigarette smoke, we asked for non-smoking. When we opened the refrigerator, there was a bag of old food inside. I brought the bag of old food to the check-in desk. I told her where the food came from, and told her about the very strong odor of cigarette smoke. She told me I could throw the food away, and that there are rooms on that floor that people are allowed to smoke in(all the doors on that floor had "non-smoking" signs on them) ..very frustrated with her response, I handed her the bag of food and told her someone needs to go to our floor to see why the smoke smell is so strong. Her response was to move our room....we had already unpacked! I told her that we were not going to be inconvenienced. She just said "ok". Also, there's a blue chair in the room that had disgusting stains on the seat.....I just got a blank stare from her. They didn't even offer a discount on check-out....