Guest User
May 12, 2023
The look, setting and ambience is simply stunning as is the interior, artwork, gardens and views. Certainly looks world class. Experience with reception and other staff throughout the stay was really great. When staying in a five star establishment though, the room really has to be the highlight and it wasn't. We got moved because of a minor issue but both rooms are really in need of some TLC. The curtains are coming off the rails, don't close properly. The wood furniture is really dated. Electrical plugs are in silly places and we had two switches which were not functioning. Our coffee machine was leaking water. The door in the one room could not close and had to be latched with an ugly latch. Baths are really small in comparison to a very large and comfy shower. External window frames are buckled and windows struggle to close. In summary, fantastic setting, views and ambience but the rooms need some serious upgrades and ongoing TLC. Staff were great!