TownePlace Suites Midland South/I-20

•Roaches •Rude Staff •Unaccommodating to members and non members •Will not honor late checkouts when late checkout are guaranteed to certain levels. The management at this hotel is not only rude but very unaccommodating to regular guests and those who have titanium/ambassador status.... When I checked in things went smooth... The rooms were okay but had issues see comments below When it came to extending and the hotel was getting busy they went down hill... They will not honor any titanium elite benefits... They do not offer points or bonus gift... They do not honor late check out... The room looked clean upon first appearance but while using the restroom there is mold in the corner by the showers... The showers don't have doors so water shoots out and you can tell when they clean they let it sit and accumulate mold... The towels had stains... The room they put me in was suppose to be king but it was a queen... The hallways and guest room had roaches... West Texas is hard to find good hotels but this being a new hotel shouldn't of had so many issues... Let me also ad while I was having my issues... A lady (Caucasian) asked if they were hiring front desk they gave her an application... about 10 mins later another lady came in (hispanic) asked for an application for same position... Now they say only hiring for house keeping... Things like that I do not find appropriate.... I feel this hotel will not prosper far with the current management... Marriott should consider finding new staff if they plan to prosper in this area... Word of mouth goes far and none of my employees will ever be placed at this hotel again... I will see to it that anyone I do business with in the Permian Basin is also made aware of the lack of accommodations at this hotel... After seeing the other reviews I notice that my issues are ongoing issues and it is not just me so be very aware when staying at this hotel. You will not be pleased after your stay especially if you are a platinum, titanium or ambassador status.... Most hotels treat returning Marriott members great... This ones lacks in cleanliness, respect and accommodations

Would not recommend to anyone! Hotel has a bar in the 1st floor that stays open until the guest decide they are done. Over served drunks screaming until 2 AM. Front desk claims they can’t control them. This happens each and every night. When asked to receive a refund they say “tough luck”. I was willing to pay more to go buy another hotel since they don’t know how to manage their hotel and their guests.