Staybridge Suites Midland

Beware ! I booked through ******* . Staybridge took my credit card for “incidentals “ then charged me again for the rooms . After 6 months of battles with Staybridge, *******, and my credit card, I’ve been informed this charge is too old and I can’t get a refund .

This was the worst experience I have ever had with a hotel. I booked the two room suite with the king sized bed and two queen beds. The lady was very rude at the front desk, I had cash to pay for the room and provided a card. After just staring at me she threw my card and ID back at me and said that was unacceptable and I was not allowed to use cash whatsoever. We left and deposited my cash, came back to check in. No problems there. We went up to the room and was immediately met with plastic all over the room, tools everywhere. There was no way that we could have stayed in the room, especially with children. We go back down to the front desk. I ask her if she knew our room was under construction. She replied with "No I didn't. It was left as dirty, I assumed that housekeeping didn't change the status, but was good to check in to." After looking in her system she said she had another room just like ours that we could switch to but she had to call and check if it was OK. After 15 minutes of her being on the phone with someone she came back and said "I don't have anymore of those rooms available I can do two adjoining rooms for you so you can have the extra beds. The room you booked has been out of service for months now and the others like it were all booked. So the closest was the adjoining rooms." I informed her that two rooms wouldn't work cause it was two adults, my husband and I along with 3 kids. All under the age of 13. Her response was "Well I guess you can take this or go somewhere else." No I apologize, nothing. I asked what happened to the room that she had said we could switch to. She said that one was dirty cause the maids didnt get to it in time. So it was a room with a king bed and a pull out couch or nothing. There wasn't adjoining rooms anyway. After becoming extremely aggravated, due to her stories changing. We left and decided to drive home.

Great hotel

The staff was really nice!

Awesome overall, Great location, pet friendly

We checked in and were put into a room where the air conditioner did not work.