Guest User
July 16, 2024
Straight off I want to mention the lower rating has nothing to do with the staff! The receptionist was just great and friendly as I would expect at a Hampton Inn. There is a sign "Under Renovation" so perhaps this contributed to the lower quality than what I'm used to having at a Hampton Inn or HHonors facility. It wasn't any one thing but a combination of items that lead me to give a 3 out of 5. First off there was a strong perfume smell in the halls, elevator, and rooms. It's the kind of perfume smell usually used to hide things that are not clean. This didn't give a good impression right off, but we were only staying one night in-route to Fort Bliss Tx. It was very humid in the room and adjusting the thermostat didn't make this better. In the morning there was no ice in the machines, and the breakfast was so-so. I would have paid more to stay in the other Hampton Inn in Midland, Texas if I had known ahead of time. So my recommendation is to stay somewhere else until the renovations are completed. Again, the staff were friendly and nice....I did not leave any complaint with them as I'm not usually the complaining type.