Residence Inn Midland

I was very disappointed with the front desk customer service and tried to get the issue resolved with the manager that day to no avail. I would never stay here again and this was the worst experience I have had with Marriott in my almost 20 years of staying at Marriotts.

Very clean, friendly, quiet and the whole place - including the room,appliances,furniture - all looked new. My only dislikes: the couch and bed were extra extra firm and that was not comfortable for me. Refrigerator was loud as was hvac system.

I have stayed her several times over the last couple years. The room is always comfortable, clean, and quiet. The first few times the service and friendliness of the staff was above and beyond and they genuinely made me feel welcomed at every level. On my most recent stay, the room was perfect as always but the staff seemed less outgoing and a little glum or unhappy. Several days after checking out my card was hit with a pet fee of $100. My dog was with me, as always, but she is a registered service dog, which they cannot charge a fee for. I made them aware I would have a service dog with me both when booking the room and upon check-in. I called the hotel and the charge was reversed the same day and the manager apologized for the error. Overall, a great place to stay and I will likely stay here many more times when I am in the area. I hope they do more for their staff to brighten their days though. When the staff is happy they will reflect that same happiness on the customers. There was such a difference on this last visit.

Great location. Hotel us nice and clean. Pool table, basketball, workout fac. Fireplace and nice common area. 2 bedroom suit was awesome. Brought our small 7 pound dog and it was perfect! Even ordered uber eats for dinner. Highly recco this place.

This is my 2nd time visiting this Residence Inn. I read some bad reviews so I decided to clarify few things. The breakfast is pretty good. It’s your standard hotel breakfast but had different menus everyday. My husband usually needs to go to Starbucks for coffee but even the coffee was decent. I would like to add that we are from NYC and we are food snobs but found the breakfast to be acceptable. We got a 2 br and our stay was comfortable. Our room was clean and had a nice kitchen but we didn’t cook. We also didn’t get to use the gym or the indoor pool but I saw few kids having a good time. This is great hotel for families. Beware, there were many dogs and it you are not a dog person, you will not like it. Some barked all the time.