Staybridge Suites Louisville-East

I dropped a medicine pill on the floor by the bathtub and when I went to pick it up, it had started to dissolve due to a small amount of water on the floor. I wiped it up with a towel and when I lifted the towel up it was full of dirt, dead bugs and hair. I continued to wipe along the floor at the edge of the tub and the towel filled with the same dirt, dead bugs and hair. I tool this towel down to the general manager and explained what happened and all he said was "hugh". I told him that I needed the room cleaned and the floor sanitized and he had no response. I walked away as we were late for our transportation to the "Oaks". When we returned nothing had been done with our room and it was not touched by any hotel person for 5 days. You will see from the attached photos how disgusting this was. I also asked for a handicapped shower with a seat and in checking in the shower seat had been removed. The Louisville Health Department was contacted on 5-6-25 and the issues were reported. On 5-7-25 an investigator from the health department visited the site and found that what I reported was correct and founded. It should also be noted that I required a shower with a pull down chair--ADA Standards--and this was verified by me direct with the hotel. On arrival at our room the shower chair had been removed a very long time ago--rust acound the bolt holder holes. A plastic chair was brought in which had steel legs which slide around on the bath tub floor very well. The health department does not handle ADA issues but passes them to a federal agency which handles these types of non-complince issues. So as far as I am concerned, the hotel should be renamed to Stayaway from Staybridge.

We were able to stay due to plumbing problems

My favorite around here

The cleanliness and the staff.

Just a quick overnight stop in our travels. For a great price, we got a clean, quiet room with a full size fridge, so we could refreeze our ice packs and keep our cooler food cold. We missed the free breakfast because we slept in. My only "complaint" is paying for parking, but as my partner says, "we're on vacation."

Check in person was not engaged, customer service could be better. Room 110. Needs refreshed The room with Queen bed. Red stand at end of bed, carpet ***** was exposed little sharp edges sticking up. The room with 2 beds. One bed sheet smell and the pillow smelled like a dead animal. Just a lot of little issue s. Would not stay there again