Courtyard Madison West/Middleton

Really enjoyed our stay at the hotel. I travelled with two small kids and my wife and we would stay here again. Pros: recently remodeled rooms and commons areas, spacious lobby with lots of seating and TVs, big outdoor area with more seating and nice layout, pool is big with stuff for kids, quiet and remote, not too busy Cons: shower tubs drained poorly, the couch in the suite could be a bit more spacious, the only other con for me was the non-plussed staff. I encountered a front desk person and a staff person near the bar/food area. Neither were friendly or attentive. The front desk person seemed annoyed that we bought some snacks and she had to ring them up. The bar person was just not interested in doing her job. She just sorta starred at me when I walked up and wanted to order some bottled waters. When I asked about a beer I couldn’t see well she just served it to me and when I saw what it was I knew I wasn’t going to like it and I would’ve picked something else if she had just showed some effort to tell me what it was. It’s too bad when you’re trying to enjoy time away from home with your family and have to deal with ornery staff. It wasn’t busy. Makes you wonder if they’re being treated fairly or they just hire people who lack any social skills. Luckily you can avoid the abysmal staff entirely by bringing your own drinks/food and checking in with your mobile app! It’ll give you a room key that works in the entire hotel!

My room was ready upon arrival and on the top floor just as I prefer. I'm still not a fan of the large bottles of shampoo/conditioner/body wash in the shower/tub. I would rather all hotels continue using individual bottles of soaps but I'm a dinosaur of sorts, I reckon. The room was clean. As for the property itself, the outside was accented by mums and gourds. Lots of colorful mums! It looked nice. The inside was very clean. The indoor pool was used by mostly families and college-age girls presumably there to watch their Iowa team take on Wisconsin. In the middle of the lower level common area were a few tables and booths for breakfast and/or lunch. Plus there was a bar open in the evenings and a large common area with seating and large televisions and a fireplace that made for a good time when people gathered to watch football.

Work trip gone wrong! I came here for 1 night on a work trip and arrived late around 10pm, the Front Desk agent was no where to be seen for about 4 -5 minutes and when he arrived he was sullen and barely greeted me. Once I got to my room I asked for water and he said “do you want to come down and get it” Anyway, most people were not the that friendly and all seemed just miserable to be working here. OooOo and icing on the cake my care was robbed in the parking lot. Fun times

Room was absolutely gorgeous. Looks like it has been remodeled recently. Love the colors. Staff at the desk was super friendly. Shout outs to John who checked us in late at night and Linda who was at the desk when we left. Both super friendly and helpful. Also wanted to give a special acknowledgement to Brenicka. She was so helpful with answering my many questions before and after I made my reservation. Hotel was very clean. Has an awesome workout room and a very nice pool area. This has been my favorite Courtyard!

Rooms were pretty spacious, large bathroom, plenty of outlets, everything worked. I’m not a fan of having the shampoo in large pump dispensers, but seems like a lot of hotels are moving towards this. The location is away from the highway so very quiet. Staff was outstanding!

Thank you to the staff here for a wonderful stay! The hotel is a suburban area just west of downtown Madison- about a 10-15 minute drive. There is a lovely town center with restaurants and shops nearby. I stayed in summer and the hotel had a beautiful fenced in courtyard area. The staff was very friendly and helpful. Ate dinner in the bar one night and the food was good and I enjoyed chatting with the bartender on duty. Clean and comfortable updated room would definitely return if in the area!

Do NOT Stay Here! Rude and disrespectful front desk staff. The staff was clearly having a bad day and made their moods public to all arriving guests. The reason this hotel is cheap is because no one returns to this hotel after encountering such poor customer service here.