Quality Inn Madison West Near University Area

No deadbolt on door, outdoor lobby door propped open, doors marked “locked” were not locked, peeling paint in bathroom

Good

Didn’t even stay 15 minutes, water was brown, pillows were dirty,bathrooms were disgusting with hairs and grime on the toilet and shower

Little pillows, dirty remote We had a king-size bed in our room but for some reason the pillows were about the size of throw pillows. Went to the front desk to see if they had any standard-size pillows (if not king-size). Rang bell several times but manager wasn't there or didn't come out from the office. Also the TV remote control in our room was filthy. Went back to the front desk to see if they had any cleaning wipes. Again the manager was nowhere to be found. Fortunately we had some wet wipes in our car that we used to clean it. A few hours later when we got back from dinner, we stopped at the front desk before going up to our room to try again to get some standard pillows. Had to ring the bell several times again but this time the manager then came out. We asked him if they had any standard-size bed pillows. He just laughed & said "you have 4 pillows; why do you need more?" The pillows were also understuffed. Had to put one on top of the other to make them as thick as a regular pillow, but as soon as you put your head on it they flatten and you have to keep fluffing them. Mattress itself was comfortable but with uncomfortable pillows it was hard to get a good night's sleep. Also the refrigerator in the room wasn't very cold, and the vending machine only offered one kind of diet soda.

Good hotel for the price. Many places to eat nearby and right off the highway. Free breakfast was decent and overall experience was good.