Zemi Miches Punta Cana All-Inclusive Resort, Curio Collection by Hilton

Note: There is a QR code in the photos that takes you to the local resort site where you can look at current information. Overall I would currently give this a 4+ star rating. However, I do believe in a year it will be up to a 5 star. It was only 19 days operational when we arrived, thus I do believe some grace should be given. Additionally they were still hiring staff and only operating a partial capacity. I would like to recognize these staff members: 29, Superman, Aquaman, and Karen (Kids Camp) Reception: Amazing. Great service and it was quick. They used a golf cart and hauled us off to our room and we were acknowledged as Diamond Members and received an upgrade. The reception drink was the best one we had. Room: The room was a double queen. It was a great room with a view. The beds were very comfortable. The showers were also very nice with a double vanity sink. The housekeeping was hit and missed. On multiple occasions I had to ask for towels. It was never the same towels, nor did we get enough. They would pick up but not replace. As for the mini bar and coffee service. This was not replaced well. Sometimes it was other times it was not. The standard with the coffee was also hit or miss. At points I only had decaff. Overall, the rooms were great and when the consistency improves it would be an amazing stay with a view. Staff: All the staff were amazing and helpful, full of energy and made you feel at home an welcome. Even when there was an issue, they wanted to resolve it. The staff I mentioned above went above and beyond all the time. They were always working hard and bringing life to the party. Bars/Food: The food was great! I do not think we had a bad meal. There was an interesting take on some of the specialty restaurants than what we may have thought but we still enjoyed the food. Often only a portion of the menu was available. Additionally, not all the restaurants were open all the time, so you had to plan. The hours of operation were convenient for my family. The Bar service was something that needs substantial improvement. Many of the drinks on the menu bar tenders could not make or would tell you they are at a different bar but were on their specific menu. Further, not one drink was the same. Standard classics like mojito or Mai Tai which were advertised could not be made. Overall, unless you just wanted booze in a soda, beer or wine, you were not going to get what you asked for. This was a complaint amongst everyone I talked to. I even had a bartender ask how a drink was made. Good on them for asking but at a resort they would not think that would have occurred. Entertainment: The entertainment was fantastic. From the crafts that they had, to tastings, to the evening entertainment. The sports bar had foosball and air hockey. Both need to be fixed as they were broken. Paddle boards and kayaks were a great addition to being able to play in the water. There was also the ability to rent a few additional items li

The staff and the resort were absolutely amazing! Yileini,Frances, Luis Jose- all of the Joses and Edwin are standouts! I highly recommend you visit tbis breathtaking paradise!

The vacation was amazing and I was blown away once i arrived at the resort. The people there are very good at their job and good at making sure your comfortable and in good care. This one young lady Karen who took care of the kids usually like play with them and spend time with them. She would always play and hangout with my sister like do crafts and activities and make things and made sure my sister was happy! My sister would always look for Karen and when she did find her she would give her a big hug and go off to do things with her. So yeah Karen did a very good job with talking with my sister and just making sure she was happy!