Tangyue Resort

It happened to rain during check-in time, and something uncomfortable happened. 1. I drove to the door (it was raining heavily) and was told by the man at the door that the parking space was full and I had to park downstairs. I asked if I could unload my luggage first. He replied that there was no parking space and I said... put my luggage first. , then drove on and parked, he directly replied, "Stop first!" There is no parking space. 2. After checking in, I need to go to the parking lot to pick up my luggage. I asked the management brother to take us down to pick up our luggage. The big brother said in a very embarrassed manner: Can you wait a moment? It's raining heavily now. (My whole body is wet. I need to go back to the room first. I can’t change my clothes.) I said with emotion: My whole body is wet now! ! ! ! The eldest brother immediately said: OK, OK, I will take you down to collect your luggage. 3. After we brought the luggage up, I saw other cars getting off the car and unloading some luggage in the canopy next to the hotel entrance. I felt even more uncomfortable. I immediately gave my reaction to the management brother who helped carry the luggage, and he only said "Excuse me". -The check-in process was very uncomfortable. - Where to park is not the problem, the problem is heavy rain. We must have rainy weather contingency measures to reduce the number of times we get wet. -I am willing to understand the heavy rain and the hard work of the staff to mediate the scene, but the response and approach are unacceptable to me. Above, so the service only has 2 hearts.

From parking to check-in The service staff are friendly and serious about their work. Public facilities such as rooms, restaurants, and public pools are all very clean. It is worth visiting again.