Travelodge by Wyndham Miami Biscayne Bay

Very disappointed with my stay. On my arrival I am asked to pay a deposit higher than the price of my reservation. The deposit has still not been returned to me today, although when we left the gentleman to whom we returned the keys told us that it would be returned to us immediately. I have emailed the hotel and got NO response. I find that outrageous. On top of all that, we found a cockroach in our room. Booking number : ***********

HORRIBLE CUSTOMER SERVICE. DO NOT STAY HERE! I booked a prepaid, nonrefundable room for this property for the evening of March 9th with checkout on March 10th. Due to multiple weather events and flight delays, I did not arrive at the property until around 6 am. I called the property much earlier in the evening to let them know, I would not be arriving until very late/early morning and whoever answered the phone said that wasn't a problem. When I went to check-in, the man behind the desk told me that my reservation had been canceled because of my late arrival. I explained that I already called to confirm the later check in would be ok so please give me a room as I'm here now. This man who was not wearing a nametag and refused to tell me his name, had GIVEN AWAY MY PREPAID ROOM TO SOMEONE ELSE and told me they were full and there was nothing he could. I told him I prepaid for a room a this property and I wasn't leaving until I either got that room or he made arrangements for me to stay somewhere else. So here I am, exhausted, temporarily homeless (I left on a cruise later that day), and beyond frustrated standing in a hotel lobby at 6 am, he told me he was going to call the police if I didn't leave. I told him to go a right ahead. So, this rude, horrible man, CALLED THE POLICE ON ME. Two officers arrived a little bit later and I explained the situation. They kind of scolded the man asking how he could give away a room that I, a visitor to their city, had already paid for and then had the audacity to call them as if I was a criminal and the one in the wrong. So while this horrible man, who again wouldn't give me his name or the name of the person I might have spoken to when I called earlier did absolutely nothing to help me, the 2 officers started calling around to properties to find me some place to stay. Very long story short, I eventually found someone else to stay and slept a few hours before I had to check out, no thanks to the person who caused the problem in the first place. Even as I'm typing this I still cannot believe this happened to me at all. To be treated so horribly, not even attempt to fix the problem, and then calling the police on ME?! Reliving that morning is making me upset all over again.

Mathias & Louis at the Front Desk were very professional and helpful. We reported a problem with the shower and it was fixed promptly. The room was clean, smelled fresh and quiet for a good night's rest. It was reasonably priced for Miami area and would definitely stay here again.

Should how known better by the price… you pay for what you get. Run down, old, in need of repair & looks nothing like pictures. “Non smoking” room smelled so bad of cigarettes we had to buy a candle to help. Gross mildew on shower knob. Mini fridge covered in rust. Cops were at the motel for another resident one day which left us feeling uneasy. Very bare bones. If you just need a place to sleep & are on a budget this is fine, but there are many other options to choose from in Miami… Good location, however as it was easily accessible to airport and beach areas.