SLS Lux Brickell

Location: Guests frequently praised the hotel's convenient and central location, with easy access to nearby attractions such as Brickell and the beach. Many found it ideal for walking to restaurants, shopping, and entertainment.

I was charged for a stained towel that they didn't attempt to wash. 30 minutes after my departure they emailed the bill. That was a first in my life experience of traveling to be charged 45 dollars for a hand towels. Seems ridiculous and I hope the 45 dollars was worth this review and us never returning Secondly, upon arriving to the property and exiting our taxi. 3 hotel service attendants literally watched us unload bags from the taxi. The taxi driver even mentioned the bad service. As we entered the lobby the service attendant standing by the door just watched as we rolled in 3 bags.This was not the expectation at this price point but it's the towel charge scam that really got me. And after reading through more reviews I am not the first guest to be taken by the towel charge scam. It's just the principle. I call it a scam because there is nothing in writing that explains that policy and no one verbally expressed the stain on the towel charge policy. You people need to work on that

Victor at the front desk is awesome!! Very helpful and friendly . Thanks Victor for making our experience great . We will be returning . :)