JW Marriott Miami

It's a beautiful hotel . Almost amenities are great . I always stay here whenever I'm in Miami

Had a quick 24 hour stay in this hotel and found it to be very comfortable and service oriented. I applied a NUA for my stay and found out the day prior that I was upgraded to an Inspire suite. I arrived around noon and checked my luggage. The FD informed me that it would probably be close to 4pm (check in time) before it would be ready, but that they’d try and expedite the room. I headed off into the Brickell area and had brunch, then returned to the hotel and hung out by the pool for a few hours. The pool has a bar with walk up service (no pool servers) and there was a small menu of food items you could order on my lounger when I arrived. I had read some TA reviews on this hotel before I booked and one reviewer described the pool as “tiny” lol. The pool was huge and had more than enough room for the sizable Saturday afternoon crowd that was gathered. When I first got in I noticed how smooth the bottom of the pool was (it felt like glass). Upon further inspection I realized the entire pool is stainless steel. After a couple of dips and some sun lounger time I returned to the front desk at 4pm and my suite was ready. The room itself was practically new and very luxe. The bathroom had a separate tub and shower. My 12th floor view was of the pool below and lots of high rise buildings. There was a mini bar with lots of overpriced items and a wet bar in the living area. Both rooms had huge flat screen TV’s. Room service is available 24 hours, in addition to two on site restaurants and a concierge lounge, which I had access to. I just stayed in that night and watched tv from the uber comfy bed. I was going to order room service, but they didn’t have chicken wings on the menu. They were available on the pool menu, but when I called down to inquire I was told that they couldn’t process the order for room service because “they wouldn’t know what to charge me”. I thoroughly enjoyed my time in the room and was very happy there. The next morning I went down to Isabella’s for the breakfast buffet and found it to be very nice with an omelette station and some great Illy coffee. They honored a 4pm checkout for me (I’m Titanium elite) without hesitation. Service wise, every interaction with the staff was on point. When I called to report that the ice machine on my floor wasn’t producing much ice, they quickly sent some up. I ubered to and from the hotel, but the valet and bell staff were quick to open doors and assist with luggage. I’d really like to return to this area and spend more time than I had on this occasion. I noticed on departure that there is also a W hotel in the area, as well as a larger JW Marriott Marquis. But I’d probably just as soon return here, as my stay was quite nice. 😊

Should have read the trip advisor reviews beforehand… definitely agree that it is not a 5 star hotel. Stay: Rooms are dated - not in a fun miami nostalgia way. My room was on the 20th floor and the water never (even after 15 minutes) warmed up in the morning. I had an early flight and a cold shower was not how I intended to start the day. Dining: I visited the Mediterranean restaurant on the second floor. I was the only person there. The food took a long time, was cold and undercooked. Restaurant staff were not very welcoming. The baba ganoush was good though. Service: Front desk and valet at night were fine but come morning they were non existent or not paying attention on their phones.. Expected a lot more. Would not recommend.