JW Marriott Marquis Miami

We had an amazing stay at the JW Marriott Marquis Miami, and a big part of that was thanks to Andres. From the moment we arrived, he went above and beyond to make us feel welcome. He helped us arrange a rental car seamlessly and gave us fantastic dinner recommendations that made our evenings even more enjoyable. Andres was professional, warm, and genuinely cared about our experience. It’s rare to come across service like his — he made our stay feel effortless. Highly recommend both the hotel and especially Andres if you’re visiting Miami!

I had an amazing stay! The staff really made it exceptional! Gillber, Olivia, and Andrea at the front desk were so very sweet and went above and beyond from the moment I stepped through the door. Gillber checked me in, gave me a complimentary upgrade, late checkout and access to the club which was greatly appreciated. He welcomed me with the warmest welcome and checked me in and the check in process went very smoothly. He was the sweetest soul.I fell in love with Olivia's 3 stone ring and was curious about it..she took the time to explain what it meant and I wanted to get for myself so she gave me the address. She was so personable and bubbly. She has a great personality and was so very accommodating, I saw her multiple times throughout my stay and each and every time I crossed paths with her, she asked if I needed anything and how my stay was going. It's not often someone from the front desk follows up with you that much throughout the stay, so that was greatly appreciated. Andrea at the front desk was so sweet, i had a couple questions and she quickly got me the answers I needed and was happy to do so. All three of these employees provided top tier customer service. Tarek in the club was an absolute God send... he is the sweetest man. He greeted me with a warm smile every time I walked into the club and I sat there and observed him. He was taking bowls of fruit to little children and smiling and laughing with them and their families. He is very passionate about his job, and it shows. You don't even have to say anything to him. You can simply just watch him and you'll be blown away with the service he provides guests. The club was amazing, and I cannot say enough about the breakfast... it was something I looked forward to every morning. The food was incredible! Carla was both in the restaurant on the second floor and the club I crossed paths with her numerous times she was so kind and hospitable. Andreas, chief concierge, provided phenomenal customer service. He is very knowledgeable and was more than happy to give me all the time in the world to make sure my stay was great. Throughout my traveling, I've had some not so knowledgeable Concierges so I appreciated how much time and effort Andreas provided. I know a good concierge when I speak to one and Andreas is elite. He is the best of the best. I travel often and stay at a lot of properties and the staff at this property is exceptional. The property was immaculate, the rooms were very spacious and clean! The daily resort fee was no problem at all. I had amazing food in the bar and was provided amazing service from each and every one of the bartenders who assisted me throughout my stay. I cannot remember the name of the petite blonde bartender who was working the late morning shift on April 16th but she was so incredibly sweet. She made me the most phenomenal majito and provided exceptional service. I would like to sincerely thank these staff members for making my stay EXCEPTIONAL! They treat