Sentral Alea Miami

great location, room is ok, nothing fancy but good cost and location

If I could give zero stars, I would. Upon arrival, we were informed that our room wouldn’t be ready for a few hours—which was completely understandable, as we knew check-in time was later. The gentleman that checked us in was so polite and accommodating, we were very happy with him. We headed to the lobby to rest after over a day and a half of travel, exhausted but still excited to begin our stay. Within minutes of sitting down, a security woman approached me and told me I had to sit upright. Although surprised, I complied and asked politely if my posture was acceptable. Instead of answering calmly, she snapped her fingers at me and said, “Whatever you're doing, you can't do this,” with noticeable irritation. Still trying to rest, I put on my sunglasses to relax my eyes—having barely slept in nearly two days. She then raised her voice across the lobby, snapped her fingers again, and said, “You can’t close your eyes. Take off your sunglasses.” Not only was this unnecessarily aggressive, but it was also humiliating to be publicly called out in a space meant to feel welcoming. I was shocked by the hostility and lack of basic courtesy. If this is the attitude of someone meant to ensure safety and guest comfort, I honestly don’t understand how she represents the values of this hotel. What was supposed to be a moment of recovery turned into an uncomfortable, degrading experience. This was my first impression of the property, and unfortunately, it has already tainted the rest of my stay. Whether it’s because this is a residence-style hotel or not, I would hope the leadership does not condone this kind of treatment toward their guests. But from the repeated rude encounters with this same security staff member, it sadly feels like this behavior is not an isolated incident—but a norm. Deeply disappointed.

Great place, very confortable, cool and hip. Manuel at the front desk was very helpful! The room is large and bright with all the appliances

My experience at Sentral Aled was amazing. The room was modern and comfortable, and the common areas were well maintained. Julian at the front desk personalised our stay with local recommendations and was always available to help us with any questions or needs. I would definitely recommend this hotel.