Global Luxury Suites at Monte Carlo

Me and my wife checked in to the Monte Carlos property in Miami Beach Fl on Mother's Day 5/12/24. We loved the unit. We proceeded to get unpacked then left to get something to eat. grocery shop etc... Later on that night we noticed that the room was a little warm so I hopped up and adjusted the thermostat and attempted to go back to sleep. The room did get any cooler. My wife and I tossed and turned all night. So the next morning 5/13/24 (Which was my 13th wedding anniversary) I called customer service and told the Ac was not working. The first call no one came so I Called again about 1 1/2 hour later and this time someone came. I let the guy in he looked at the unit and set an industrial fan in front of the unit for a couple hours then the guy came back and got the fan. He didn't speak good English but he used his phone as a translator. He told me that the unit needed a part so he will be back tomorrow with the part and another technician. So on my 13th wedding anniversary my wife and I didn't have any AC and this night was even hotter. We walked down to the front desk in middle of the night because we could not sleep. The guy at the front desk told us that they only do check in's and check out's but he did attempt to make some calls to help us which was unsuccessful . So no Ac, they couldn't even give us a fan and they didn't have any rooms available that they could switch us to. 5/14/24 around noon The guy and the new tech repaired the unit. We checked out on 5/15/25. Since then I have made multiple calls to customers for a refund, they told us the billing department handles the refunds and connected us to billing. I explained me and my wife experience and he told a tech came on 5/13/24 and no one let him in which was untrue because I let the tech in twice on that date. They refused me a refund and I couldn't believe this. Such bad business to have such beautiful properties.

I ended up not staying at the hotel but I need the world to know what type of property you’re dealing with. I booked a non-refundable rate - yes I am at fault, but a few days before my travel I fell sick and just the day before I travel I found out I have cancer. Notified the hotel immediately about my condition and ask for their compassion, either with a refund or the possibility of voucher to use at another time, assuming I’ll get better or someone from my family can go… hotel basically told me it’s my problem because it’s a non-refundable rate… I have stayed in this property before and came back… and this is how they treat customers

Cat pee unit and the by far worst management company you could possibly imagine. Do not book with Global Luxury Suites. I don't usually leave revues but this was the worst experience I have ever had with any management company. If I could I would give this company a negation star rating. Global Luxury Suites tried multiple times to have us sign a contract agreeing the full balance was still due after payment had already been received by Global Luxury Suites in full. Then Global Luxury Suites left my family on the street, out in front of the building, after dark for two hours past the agreed check in time. After allowing us to finally check in at 6:00PM the unit we were provided made us want to vomit. It had a strong, awful, cat pee issue and major cat dander issues. My daughter has cat allergies. Not only did my entire family have to deal with sleeping in a bad and couch drenched in cat cat pee my daughter had to deal with awful allergy issues for the entire vacation. All this for a unit that explicitly should have been a "no pets" unit per our reservation. What a wonderful, relaxing, peaceful vacation. The best part was Global Luxury Suites refused to do anything to acknowledge, correct, or take responsibility for any of their multiple issues. Even after multiple calls with Global Luxury Suites they refused to do anything to make up for the complete vacation train wreck they caused my family. The costumer service provided by Global Luxury Suites is not just non existent it is a complete culture of disrespect. Do yourself a favor and book with anyone except for Global Luxury Suites.

Amazing stay

The property is great, in a good location, clean, and beautiful, as we can see the ocean. The ocean view made our stay exceptionally wonderful and worth going back to. We couldn't ask for anything else.

This place was wonderful! From the time I checked in the customer service and Bushra assisting with anything I needed made it worry free! The location was easy access to the beach and local restaurants. The unit was very clean and had a wonderful view. I give this place a 10/10

The stay was wonderful. Bushra who was working remotely for this property was great. Churchill property ( Monte Carlo) terrific views of the ocean and location were awesome Lots of shopping very close and many food options ,