Hotel Trouvail Miami Beach

The room is nice. But we arrived at night and the lobby is super dark also the hallway. The elevator is kind of old so it’s very slow

Good vibe, great location, nature feeling, tasty brunch and cocktail, despite the shower room (no hurdle so water easily come out and spread all over).

TLDR: if you don’t want to spend a fortune and don’t want to be IN south beach then this is a nice stay. Won’t have the ocean view but great location and nice, clean rooms. Recently under new management now too so some old bad reviews based on that may no longer be valid. This was a very cute hotel. The location is great if you want to be close to the south beach area and action without being IN that area. There is a bus stop and Miami Beach trolley (free) stop right behind the hotel on Collins. The beach is just 2 blocks behind as well. And there’s the houses I can never afford that you can look at across the channel. Plenty of restaurants nearby too though it is lacking in souvenir shops. Those are more south beach area. The rooms were cute and beds were comfy. I loved the mini fridge they had. It was a nice size and had the small freezer part at the top with an ice tray. I feel like some places have started having really small ones that fit almost nothing. There is an elevator but it is very slow and kind of small as it’s an older one. The shower was a waterfall shower head which is nice in theory but not great for thick hair especially thick hair full of salt water. Still useable just took a bit longer due to that. They do have the shampoo/conditioner/soap dispensers on the walls so it’s not the tiny bottles. The staff that was there was great. Isabel and Flo I believe. They were short staffed which did make some things take a bit longer or not have the bar open at certain times. But they have just changed management and sounds like they are still working some things out from the previous management so hopefully more staff is one of the things to come. We did have an issue where our AC went out after they were working on it for other AC issues (previous management rollover again). They were able to put us in a different room with a rollout bed for the one night but it went out again late the next night. The new management did get back with us though on that issue and that was our main complaint of the stay so seems like this new management will be a good thing for the hotel!

Due to traffic problems we had contacted the hotel and reported a late arrival and investigated the possibility of a late check-in. We were informed that there was a 24-hour reception and no problems with a late check-in. When we arrived at the hotel after midnight with 2 very tired children the reception was unmanned and no one answered the phone on their number. This is so critical and unacceptable !! We have now been sitting at the reception for 2 hours waiting for our keys

We stayed at Hotel Trouvail twice. First in early April (to scout fur a business event) and due to our positive experience staying the first time, we booked 3 rooms for 4-5 nights each, plus a 4th room for one night. What we liked: 1. Location - well located, reasonably priced hotel, one block from the beach yet close to all the mid-beach hotspots like Faena, Edition, Palms, Soho Beach House. 2. Rooms / cost - we just needed a place to rest our heads after a busy day at work. Worked well for our needs and cost-efficient. 3. Pool & parking - my team enjoyed either using the pool after a long day or working by the pool. 4. Manager Chris was super helpful in receiving packages we needed to send for our work needs. We received everything. Needs improvement: Had issues with check in across the board. 1. Our first employee arrived 3 hours before us and they could not find his reservation. After sending email, they let him check in. 2. When we checked in we were placed in a room over looking a construction site where a jackhammer was operating. Fortunately they moved us after the first night. We were staying 5 nights so that first room was not feasible. 3. Next 2 employees arrived and new front desk staffer (same one who kept making mistakes) could not find their reservation at 10:45p so she told them to wait for the night manager to arrive at 11pm. He found reservation immediately and let them check in. Overall this hotel is good but there were kinks. Would still recommend them for good price, amenities and location.