Casa Faena Miami Beach

This hotel, Casa Faena is a scam, people be careful! they do massive marketing on all the booking sites and use the brand of their luxury hotel Faena calling themselves Casa Faena and offer something more boutique with a normal price, but not cheap at all, they call it "our little sister" in fact there is no connection between them and the luxury hotel that they said they are related to, So unrelated that they didn't even put a sign with their name outside and they've been there for many years and are hiding under the name of another hotel (see photo) The place looks like a hostel with some decorations, the entrance is through a restaurant which is noisy in the evening and you can hear the people from the rooms, the reception is a kind of strange counter at the end of the restaurant, everything is not up to standard and very simple, not like a 4 stars hotel suppose to be. the rooms are old in the shower there is no place to put even a toiletry bag, if you want to sit down and drink Something, the hotel does not serve anything, we were assured by phone that the hotel has a beach chairs and umbrellas the most important thing in Miami, since the hotel does not have a pool, we called specifically to ask and when we actually arrived it turned out that we had to carry a chair and a towel, the hotel does not have a beach and the hotel is not on the beach at all so it is necessary Walk 10 minutes with roads and carry chairs. You are sitting in a public place with a folding chair, for the price we paid we could have taken a hotel with a pool and breakfast and a private beach with lounge chairs, we paid an exorbitant price for the Faena brand and got a hostel with a different name, simply cheating In addition to everything, the internet in the room did not work and we had important conversations at work and we could not have them, we had to go to a café in the rain to have the conversations when we paid for a 4 star hotel. We told them and waited 3 days on the Internet to be fixed and they told us that a technician is coming, who has not arrived never! They said there is a good bar on the rooftop, we went up and saw an abandoned and dirty roof with nothing. This is a scam, Hotel Faena has businesses all over the street, an art store, a clothing store and designers on everything they put their name huge and proud, only this hostel has no name and that says it all, as if they are ashamed, so why are you marketing it to people who will fall into the trap thinking this is a part of Faena? Being in a hotel for 3 days without internet when they promise you that they will come to fix it and they don't come this is insane! when we left they promised us that they would return our money and contact this website to get the money, of course we didn't get anything back.

Beautiful hotel, wonderful staff that delivered amazing service from start to finish! Super clean, beautiful ambiance and decor, and just steps away from the beach. The restaurant also served delicious food. Will definitely be coming back to stay here once in Miami again ＜3

This hotel is a little treasure of South Beach. Very cute and cozy environment, super clean, nicest stuff ever, 2 min walk to the beach. It’s close to restaurants but the area itself is peaceful and relaxing. We will definitely stay there next time we are in South Beach. Highly recommend!

Really nice building and nicely decorated hotel. Good AC and comfy beds and pillows. Amazing beach nearby which (in June) was almost empty - it's not something you often get to experience so that was amazing. Easy to get around Miami given it's proximity to two large roads. Had a couple of small issues with our booking as we booked through a third-party but Mudo the manager was very attentive and sorted all these out.

Alan Faena has created yet another exquisite masterpiece. In fact, we prefer this location to its big sister down the block, Faena. The interior design seamlessly blends Spanish colonial architecture with tropical themes. The expansive great room is perfect for conversation, reading or a few hours of relaxing. It feels like you are in a private home. The Campo restaurant has delicious food; we enjoyed breakfast, lunch and dinner there. Nicola in Reception was so helpful and welcoming. Our king suite was very comfortable and it had a balcony; we enjoyed the view, breeze and the ocean view.

I’ve stayed at many of the very top hotels on Miami Beach, including The One Hotel, the Faena, and others at this level. I must say that Casa Faena is excellent. It’s charming, chic, spotless clean. My room was impeccable. The linens, towels, robes,all wonderful. I had breakfast and dinner and the food and service is at the high Faena level of excellence. I’ve stayed at this hotel many times in the past 18 months and it continues to raise its level. What I’ve really noticed is since November of 2024 that there is a General Manager that always seems to be present and engaging and he is very in tune to detail. All of The staff is kind, patient, professional, and helpful. I travel extensively and I expect a lot. I truly receive a 5 star experience every time I’ve stayed and again something is rising even higher in the past 6 months and I think it relates to the new GM.