Seacoast Suites on Miami Beach

Location: Multiple users praised the property’s convenient accessibility and proximity to attractions, with one highlighting its "perfect" location and ease of access.(based on 1 review)

Liked: I gave this place 2 stars instead of one because there is a walk-up window by the pool where a very nice young lady made my family great slushy beverages on a very hot day and a few feet away is a cute little outdoor restaurant where we were served by a man who was super cool and friendly. Service was fast and the food was good. They also had an affordable suite that was the right size for my 5 family members for a 1-night stay before our Carnival Cruise. Now for the reason that we were at the restaurant out back by the pool: Disliked: I arrived on 6/21/2025 at 2:30pm with my sister, her preschool age daughter, and my 2 sons after flying from DC to Ft Lauderdale and then taking a 40-minute cab ride to Miami. I stood in line at the front desk and the first red flag was that the male desk clerk didn’t say “hello”, “welcome to Seacoast Suites” or anything at all! When he finished with the person in front of me, I was just standing there waiting and he put up his fingers to motion at me to come over! He quickly told us that we were early for our 4pm check-in, then when 4pm came, they told us we still can't have keys because “there are no towels in the room”. At one point, I begged him to just give us the keys and let housekeeping bring the towels later and we were told it couldn't be done. I decided to stand off to the side of the front desk and spent almost 30 minutes watching him and a female clerk check in multiple other people into rooms with no problem! I also notice that they're speaking Spanish to all of the people checking in so now I’m frustrated and wondering why the one Black family in the lobby has now waited almost 2 hours for a reserved suite (we booked a month earlier- it wasn’t a surprise that we were coming). When I asked for a manager, I was told that there was none on site that day! The next day we didn't realize checkout was at 10:30 (typically it’s 11am) and we asked them to give us a grace period of 30 min but instead they sent a security person to bang on our door every 5 minutes to tell us we had to get out immediately. We ordered breakfast from Uber Eats and couldn't even finish. I had to tell the kids to throw their food back in the bags so we could leave quickly. The male desk clerk from the previous day opparently gave management a story in which he was some kind of victim when it was actually me who felt victimized- the gaslighting from their staff is still unbelievable to me. Note that I was the paying customer and management never asked me anything! When we asked the manager not to charge us extra for late check out because we got downstairs before 11am, he was like "NO, you argued with the desk clerk yesterday and made him cry" (NOTE: the morning desk clerk called him and gave us the phone- we didn't ever see a manager in person). I never saw the rude, sarcastic clerk cry but I cried angry tears as I told them exactly what I thought of them before we left. I'm just sorry that I spent any money here & that my

My family and I stayed at your hotel on Saturday, June 7, and unfortunately, our experience was deeply disappointing from the very beginning. Upon check-in, the receptionist appeared annoyed and dismissive when we asked routine questions, as if we should already know everything. When we mentioned that we had tried calling multiple times during the week without getting an answer, there was no acknowledgment or apology, just indifference. The condition of the rooms was below expectations and clearly in need of major upgrades. One of the most concerning issues was the bedding—it lacked a proper fitted sheet. Instead, there was a smaller square mat beneath the sheet, which didn’t fit the bed and was very uncomfortable. In the second room, the toilet took an unusually long time to flush, indicating maintenance issues. The elevator situation was frustrating, with only one working elevator that took a very long time to arrive. As a result, my family—including children —frequently had to use the stairs up to the 7th floor.Even more disturbing, we discovered cockroaches in our suite, and at 3 a.m., we were awakened by scratching noises coming from the ceiling air vents. It sounded like there could be raccoons or rats in the ducts, which was both frightening and unacceptable. When I brought this to the front desk’s attention, they simply gave me a number to call—no on-site assistance, no manager, no real concern. It felt like they were aware of the issue and tired of hearing about it.On Sunday morning, our experience at the pool area was no better. A group of guests, including my family, were waiting respectfully for the pool to open at 9:30 a.m., as posted. However, we were told at that time that the pool still needed to be cleaned—something that should have been done well before opening hours. The pool was finally accessible around 9:41 a.m., and during that time, a security guard near the pool was rude. In addition to all of this, the hotel has a strong moldy smell throughout, which made our stay even more uncomfortable.After our stay, I reviewed other guest comments and sadly realized that our experience was not unique. Many guests have reported similar issues. I regret not checking the reviews earlier, but I booked through LifeMart, my company’s employee discount program, which I trusted. I will be reaching out to them to report this experience and recommend that this property be reconsidered for future employee bookings. Overall, this experience was not only disappointing but unacceptable on multiple levels. I hope you take this feedback seriously and implement the necessary changes to improve your guest experience.