Outrigger Burleigh

Beautiful spot for holiday

Good situation one block back from the beach and within 5 mins walk of the surf club, tavern, shopping centre and dozens of eateries

The reception contact (John) was awkward and rude. He raved on saying Trip.com will NEVER get their business again beacause I booked on your App & he couldn't believe the deal along with other rubbish... I wouldnt have him representing any business let alone dealing with people!!!! After all that the stay was actually fabulous 😎😄

I am writing to raise a formal complaint regarding my recent stay at your property. I checked in late, at which time the reception was already closed. Upon entering the room, I was shocked by its condition — the carpet was heavily stained, the bed had collapsed with no support, and the general cleanliness was unacceptable. Unfortunately, since reception was closed, I had no option but to stay the night under these conditions. The next morning, reception did not open until 9:00 AM, and needing to leave earlier, I left the keys in the room. I attempted to exit the carpark but discovered that a key was required to do so. When I called the provided number for assistance, I was told I would be charged $50 to be let out. This is not only unreasonable but also a significant Occupational Health & Safety (OH&S) risk. There appears to be no emergency exit or manual override on the basement carpark door. In the event of a fire, power outage, or other emergency, this could pose a serious risk to guests’ safety. Being effectively trapped in a carpark unless you pay to exit is completely unacceptable.