The St. Regis Mexico City

Exceptional Service: The hotel is widely praised for its exceptional service, with numerous mentions of attentive staff, particularly the butler and concierge services, which were highlighted as professional and accommodating.

My experience of this stay was absolutely amazing, particularly because of the generosity and thoughtfulness from the staff at the St Regis! As soon as we arrived, everyone we came across was professional, yet warm and willing to extend their welcome with a little conversation, making you feel that they're happy to have you. Upon learning that we're celebrating a birthday the night before via email from the guest service, the hotel did not hesitate to make sure we are really celebrating. It was a truly pleasant surprise when we saw the gifts they left in our room. There was a nice cake and a written message, but I have never had balloons! Not to mention a bottle of sparkling wine to go with the delicious chocolate cake. Our butler soon arrived with another pour of Cava, and a gift for a complimentary spa service at the upper floor of the hotel. We could not be happier with this level of service, and they did make us feel very special! The location of the hotel is great, right on Paseo de la Reforma, the big treelined avenue, friendly for pedestrians, looks like half street half park. We walked a lot on it, often seeing people taking a break on the bench, or checking out street vendors that set up temporary shops there. For transportation, there is the 7 bus across the street from the hotel, taking you directly to Centro. Or walk 6-8 minutes to the Metro. You can use the same metro card for both, and one metro card can be shared with multiple people, very convenient. If you're there on a Sunday, don't miss out biking on Paseo de la Reforma right in front of the hotel. They close the entire avenue for people every Sunday. It's impressive to see the organization of this even for the mass amount of people having such a great time. Bring your passport to rent a free bike, where you can find rental booths along the avenue. There was one 2 minutes from the hotel. Go early or prepare for the long wait as you would have to wait for others to return the bikes so they become available to you. The condition of the bikes weren't great but good on the organization to provide it for free for everyone to enjoy. There is also HSBC docked bikes all around the city available for you to rent. But they stopped taking foreign credit card for payment on the phone app that you have to download and register. We could not use it. Our reservation was upgraded to a Grand King room. This hotel was build a while ago and the interior design feels mature and traditional. The beddings are comfortable, plenty of seating, everything you need is available. I think best to just let my photos show you. The spa is on the 15th floor. I was greeted with yet another very friendly staff, helping me choose a service. Then another staff took care of me and showed me around the waiting room and the changing room, and brought me a drink of my choice. The spa is clean and looks relaxing, with a steam room, changing rooms and showers. They provide lockers with a

This is the worst 5 stars I stayed at. We booked the terrace room for our family of 3. Prior to arrival the hotel specifically the concierge was very helpful. When we arrived at around 1pm, our room was not ready. So we had lunch at Diane, the Mexican restaurant at the hotel. When we were done at 2:45pm the front desk said our room wouldn’t be available till 3:15pm. We questioned why because check in time is 3pm. They said it was because the room needed to be ‘inspected’, whatever that meant. We killed time at the kids club on 15th floor, and finally got our room at 3:15. When we got to our room- what a disappointment! We were given room 420. The terrace is nothing like advertised on their website. I uploaded the photo of our terrace so you can see for yourself. The photo on the hotel website has a fireplace and a small tub! Ours is a little round table, 4 chairs and an umbrella. I took a peek in the terrace next door - that was the one they took photo of. We felt completely ripped off. We also wanted a king bed vs 2 queen (this was our fault for booking a 2 queen room). We asked to switch room and they were completely sold out. I can’t wait to get out of here!!! Way to ruin a vacation.