Hotel Casa Cuenca

A hidden gem in the center of Condesa! We absolutely loved our stay at Casa Cuenca and I'm recommending it to everyone i know visiting CDMX! As an interior designer - i really appreciated the comfortable & well-apointed rooms, the cleanliness and the gorgeous courtyard. The hotel is situated on a quiet, tree-lined block in Condesa, walking distance to all the sights but away from the hustle & bustle of the city. The staff was very friendly and accommodating and the onsite restaurant specializing in local and organic ingredients was a huge plus! We had a lovely dinner there upon our late arrival and the best poached eggs for breakfast. Highly recommend this boutique hotel with all the comforts without the fuss.

Really lovely hotel. Fantastic location in a very leafy safe area. The staff were friendly and great. Our room was above the (very nice) restaurant so there was a little bit of music noise till about 11 at the weekend. But I'm a really light sleeper and it didn't bother me at all. The area was really quiet. Lots of good restaurants and coffee shops. The nearest tube line was closed, due to open soon, but ubers are cheap and good. Breakfast was lovely fruit and a pastry and eggs. Fantastic location, great staff, very safe.

We stayed at the hotel a few weeks ago. The room was okay, the staff was nice, but something happened at the end of the trip that triggered this bad review. When we got home I realized I had left something behind in the room. I immediately contacted the manager who found it, sent a picture, and promised he'd mail it. That's when the runaround began. Somehow, a leather belt weighing 1/2 pound cost $80 US to mail. Then they took a while finding shipping alternatives even though I offered multiple times to reimburse them. Then they stopped responding altogether, a very unprofessional way to manage a hotel built on customer service. Very disappointed in Hotel Casa Cuenca.

First the hotel is stunning. You really feel like you have stepped into a piece of amazing modern Mexican design. Our room was beautiful and well thought out. It felt luxurious but didn't sacrifice function. (Think lots of well placed outlets for charging, generous storage for your things, good lighting.) We had the room with a private terrace, a tub and a rain shower (Terraza Tina room.) All of this is just the setting for the 5 star level service you get. Philipp, the manager, and his team (Sergio, Mario and Alma you are fantastic!) really set the standard for warm and personal attention. Before arriving, they helped arrange a tour to Teotihuacan and during our stay were full of great recommendations. Breakfast was included and delicious, and again the staff at Maleza were top notch. Israel, one of the waiters, found out I didn’t eat eggs and came out with a special, off the menu, avocado toast. Just one of the best hotel experiences ever.

Lovely hotel staff went over and above to accommodate… The heat was a bit of an issue as it was very cold, but they did their best too work things out