Zamora by Mr W

To put it simply, the hardware is good and you can live there, but the management is chaotic, the procedures are slow, the efficiency is low, and you can't find anyone if you want to! First of all, the check-in time was three o'clock, and they asked me my arrival time in advance. I arrived at 2:50 and made me wait for an hour. At first, they just told me to wait for a while. I thought it would be ten minutes. After waiting for half an hour, I started to ask what was going on. They told me that it was not ready yet because the previous guest checked out late, so why didn't you tell me in advance? If I had known I would have to wait so long, I would have dropped off my bags and gone shopping! ! What's even more outrageous is that another girl checked in half an hour later. At that time, I was sitting on the chair opposite the front desk waiting, but the front desk directly helped the girl check in! I went to ask what was going on, and the receptionist had a troubled expression on his face. It was obviously an operational error! By this time, I was getting angry and started communicating with the hotel staff online. As a result, she told me that her team would be here soon. Why do I want your team to come here? All I want is to check into my room on time! Later, you asked me if I wanted to sit on the rooftop. Why didn’t you ask me if I wanted to commit suicide? During the hour I waited, the two front desks were chatting and laughing, and they didn't even bring me a glass of water. In the end, I dragged my luggage up alone without any company. I feel no compensation other than verbal comfort. Later, a girl carrying a backpack knocked on my door and comforted me a few words. I asked her why she was carrying a backpack and had she just come to work. She said that it was because she was responsible for this area. I want to go to my next house to apologize, ***? ? Because I was quite satisfied with the room and my luggage was heavy, I asked the management if I could book directly through the hotel in exchange for some discount (plus this disastrous check-in). She said she would contact the sales team, but the sales team was I didn’t reply until midnight after my urging! ! Is this your efficiency? I want the price because I haven’t booked a hotel for the next day, and you replied to me in the middle of the night that there is no discount. What do you mean? Will it delay me from finding my next hotel? I said that I was very angry about the delay in check-in, and the other party said that they could provide me with a cleaning service. ? ? ? Isn’t cleaning the right thing? ? ? At this point I am already angry and speechless with this hotel and I just hope they will stop contacting me to say something to make me angry. Later, I renewed my subscription on different platforms, and the prices on the platforms were cheaper than what the hotel said! Despite the delayed check-in, the room was spacious and the bed was huge. But the window faces the construction site, which makes it very noisy during the day, and the curtains have many holes and do not block light. After taking a shower, I found that there was no hair dryer and there was no one at the front desk. During the few days I stayed at the front desk, I almost never saw anyone! On the first day, I asked what would be the most convenient way to go to xochimilo, but I couldn’t answer. They couldn’t provide any services at all! I just sit there playing with my phone and chatting! Very bad experience! ! ! lightning protection