Volga

Service was excellent!! Everything you could want, Volga has! Beautiful architecture, lovely bar, awesome rooftop and very comfortable and well appointed rooms!!

As a designer visiting Mexico City for Zona Maco, I was drawn to Hotel Volga for its design-forward reputation. Unfortunately, my experience was deeply disappointing due to a significant lapse in care and accountability. During my stay, a rare, one-of-a-kind paper lamp—purchased from an emerging designer exhibiting at the fair—was mistakenly discarded by the hotel’s housekeeping team. The lamp had been carefully boxed and left in my room. Upon investigation, CCTV footage confirmed the item had been taken by housekeeping. Despite providing a valid receipt and engaging in months of communication with the hotel, a resolution was never reached. Hotel Volga ultimately requested payment verification details that were not obtainable, particularly given the artisanal nature of the piece and the context in which it was acquired. This was not just a financial loss, but a personal one. The lamp was irreplaceable—a unique work by a young creative, purchased with intent and meaning. For a hotel that prides itself on design and creativity, the lack of care, ownership, and resolution was particularly disheartening. I hope the hotel takes this feedback seriously and implements more rigorous protocols to prevent similar incidents in the future.

Bed is comfy, hotel is beautiful. A quiet retreat from a bustling city. Highly recommend. Also def try the room service and take advantage of the free breakfast. The food is awesome.

Beautiful hotel and great service! Also in a great location! Would definitely stay here again whenever I come back to Mexico City