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The worst hotel I’ve stayed at in a long long time. I stayed for two nights, the first night there was a security guard at 3 am on my floor corridor talking on his walkie talkie at FULL volume, for 40 minutes, which is 40 minutes too long. I called reception but their response was that they didn’t have any register of hotel personnel by the corridor at that time, AKA “you’re making this up”. After a while, I was finally able to fall asleep, only to be woken up again at 7 am due to cleaning personnel vacuuming the corridor. Let me say this again, 7 am, VACUUMING the corridor, oh you know, only the LOUDEST of cleaning procedures there can be. When I called reception, their response was that cleaning starts at 11 am, AKA “you’re making this up VOL. II”. And can I just add, this is on Christmas eve, a date when most hotels in Mexicali receive visitors, not an off season. How does this happen? Who allows for this to happen? One of the busiest seasons and it feels like Araiza’s guests are at the bottom of its priorities. On the second night, the guests next door started blasting music, drinking and overall being as loud as one possibly can. I get it, its Christmas, but maybe stop when it’s 2 am you know? So, after a while, I called reception and asked for them to intervene. They said they would send someone to check on this but 20 minutes passed and no one did. I called again and they said it was only TV noise and there’s nothing prohibiting a guest of watching TV on their room. It was NOT TV noise, I recorded how loud it was, went to the reception and showed them. They had 2 security guards come up with me. The noise from these guests could be heard from the elevator. The security guards knocked on their door and asked them to keep it down and lower their music. This whole ordeal took around 30 minutes. Some time passed and then, again, they blasted music and started being impossibly loud. I had to call reception and ask for security guards for the third time. All the while, I felt as if I was inconveniencing hotel personnel with this, as if no one ever complains and this is just how things are until I showed up and started complaining. Seriously, TERRIBLE service, absolute disappointment given that this is one of the top hotels in the area. I’m never putting a foot in here again, and you shouldn’t either.

The hotel has a good entrance, which gives the look of a nice hotel. Entry into the lobby and looks very wide and very clean; but, all people problem in the staff and rooms. The hotel is very comfortable and comfortable, and the hotel is very comfortable and comfortable. The hotel is located in the centre of the city, and the hotel is located in the centre of the city. To continue, already trying to sleep when requesting my change of room, a train passing every 2 hours in the morning making it impossible to sleep and rest. I've forgotten a designer belt in the room when check out, do you think it appeared? . I do not recommend you to stay in this hotel. :)

Always love the Lucerna Mexicali. The staff are such a pleasure. All the staff go above and beyond to help Check in was quick and easy. The hotel is beautiful! This was a very short trip for us this time, but will be back soon.

It is located in a nearby area of Civico de Mexico. Although it is not a luxury hotel, it is beautiful and meets all the requirements of the demanding traveler. The staff is attentive. It has a large parking. The hotel is very comfortable and comfortable and is very comfortable.

We have already had the opportunity to stay several times at Fiesta Inn Mexicali and each experience has been very good and each time they make it even better !!! Therefore, we continue to return and it is one of our favorite hotels and destinations of the Posadas Group. This time, all I can say is that it was simply spectacular !!! The hotel staff is what makes that difference, they are customer service oriented and they pay attention to every single detail :) It has very nice facilities, very comfortable rooms and beds, the food is very good as well (preparation, flavor, freshness), we also like the pool a lot and it is another plus of the hotel. The location of the hotel on an important and central avenue is ideal. 100% RECOMMENDABLE!!

Dos detalles importantes - No hay relación sobre el precio por la noche vs la calidad de la habitación y servicio. Nos quedamos en familia una noche y nos asignaron una habitación la cual estaba bastante descuidada, baño viejo y sucio, hay unas fotos donde se ven algunas habitaciones remodeladas aparentemente pero la que nos asignaron no era así. Si no han remodelado el hotel por completo entonces hagan una diferenciación del precio - Reserve por medio de su aplicación del hotel seleccionando que quería el desayuno, nos quedamos dos adultos y dos menores. Cuando hice el check in pregunté y confirme que si incluía el desayuno y mencionaron que si. Cuando llegamos al restaurante los 4 también me dijeron que si tenía desayuno, cuando ya estábamos comiendo se me acerco el mesero a decirme que solo incluía el desayuno de 2 adultos y los niños me los cobrarían, pregunté y mencioné que nadie aclaró esto y tampoco en la confirmación de la reservación hacía mención de esto, al final me la cobraron En general no fue buena experiencia.