InTown Suites Extended Stay New Orleans la - Metairie

STAY AWAY STAY AWAY STAY AWAY! They rip off. I booked 7 nights with them they took my money and canceled the entire reservation. They are going to be sued!!!! On the check in day the property called at 6:15 PM to see if I'm still coming. I replied yes and informed the lady over the phone that I'm 2 hrs away and should be there around 9:00 pm. The girl and the manager told me that check in is until 7:00 pm. Since their check in hours are not standard I would exoect them and ******* to make a note that check in hours are limited and not like other properties. I asked them to wait for me or help me to check in over the phone but they refused and hang up on me. They didn't make any considerations to wait for me or check me in over the phone. If they have certain hours that they check in and don't have late or over the phone check in that is a rip off and misleading. They left me without a room to stay so I had to book a room in Baton Rouge LA that messed up my work schedules on the next day. On the next day I showed up at the property to check in for the rest of the reservation (remember ? I booked 7 nights) and the girl over the counter told me for the first time that they cancelled the entire reservation. They didn't tell me that on the previous night when they called me. This is bad customer service, rip off and misleading the customer. STAY AWAY STAY AWAY STAY AWAY!

THE WORST PLACE I HAVE EVER LODGED DEAD ANIMALS IN ROOM ALONG WITH POUND OF SOOT ON FLOOR UNDER MATTED RUG ROOM KEY EXPIRES LEAVE YOU LOCKED OUT ROOM W/ NO STAFF ATTENDANT ON SITE OFFICE CLOSES 7PM. NEVER HEARD OF FROM BUSINESS SUPPOSED TO OPERATE 24/7 HAD TO GO & GET A ROOM FROM DIFFERENT HOTEL OVERNIGHT BECAUSE NO ONE ANSWERS EMERGENCY # GIVEN BY HOTEL & REFUSE TO REIMBURSE AFTER INCONVENIENT FACILITY BREAKDOWN & MANY MORE UNACCEPTABLE DISHEVELED AREAS OF THE PROPERTY WORST PLACE I HAVE EVER LODGED AND AM NEVER GOING BACK

Everything

Bed and bathroom are very clean. Rooms are a bit beaten. Staff is very nice. Otherwise a comfortable stay.

They said I had no reservation and refused to look at my screenshot and confirmation email. They had called me 2x the previous day (I missed the calls). So how did they even have my number if I didn't exist in their system? This ain't rocket science. I showed them their calls on my phone, they denied it was their number even though it was right on their sign on their main door. So I dialed it, heard it ring about 20x in the back room but they wouldn't pick up. ******* tried calling, same result they wouldn't pick up so even ******* was blocked from trying to help me. They are outright liars and because this is Mardi Gras week some latecomer probably got my confirmed room at an inflated price. Stay anywhere else!

Good hotel. Huge fridge. But Stayed 15 days and on average we killed 8 roaches a day.