Guest User
November 14, 2024
The hotel was grand at one time dated and run down now, It is NOT suitable for the elderly or anyone with a mobility issue, although there is gradual access to the pool there is no hand rail to help you in and out, the access to the pebble beach is down a long rusty metal staircase with the last step onto the beach almost 2 foot in height. There are also no toilets on restaurant/pool level you have to use the ones downstairs near the Spa which is closed or go up to third floor either that or back to your room. there was no shower available prior to entering or exiting the pool however there was a very dirty foot bath you could walk through. We have stayed in many TUI four star hotels where the food was excellent often with a chef at breakfast offering to cook eggs to your requirements or making an omlett, Not at this hotel the food was dreadful no better than what you would get in a 2 or 3 star, pasta dishes were cold choice often consisted of some form of rice or basic food such as burger and chips, chicken nuggets, fishfingers, hot dogs ok for children although there was only one child during our stay and he would not eat anything ! we ate out on several occasions where we found several other people from the hotel. Breakfast was not much better where your choice of eggs was scrambled or hard boiled. Please also note the hotel is very remote although there is a courtesy bus into Sorento you have to book it the day before, a taxi would cost you 50 Euro each way. On complaining to the rep about the food I was informed that the hotel used to be half board and the quality of food then was much better but since it became All Inclusive the standard had gone right down. The staff however were wonderful.