The Sebel Pinnacle Valley

Upon checking out, the staff charged the cost price room rate to *******, where Trip.com sourced this booking from, to my credit card on file despite that I have made full payment for 2 nights. Accor is the operator for this property and seems like they are rather unprofessional. Instead of cancelling the transaction, they did a refund that obviously will cost me exchange rates differences. I had to spend time on my holiday to reach out to Trip.com, my credit card bank and go back to the property after my day trip to confirmed that the reception at this chalet made a mistake to charge the amount to my credit card instead of the credit card for *******. In the end, despite doing a refund, I incurred about SGD$18 losses due to exchange rates and both the property operator, Accor and Trip.com is not resolving this issue. Prepay at your own risk. I was charged SGD$1,040 for this and Accor was charging AUD$994.90 to ******* for 2 nights stay. It is about $110 profit for Trip.com and/or ******* and issue is not resolved.

It was good property but staff and food is not good as they just want to focus on some big 10 people group no attention to other w

We stayed in a Chalet. It was comfortale and well appointed. The internal stairs to the second bedroom are quite steep. Restaurant was not open every day. Christmas lunch was good and seafood based, with rolled pork, and turkey. Dessert was traditional Christmas pudding. They catered for GF and Vegetarian in our group. Lots of other outdoor activities on site and close walking trails. Mt Buller is very close and it snowed while we were there 23/12. WE managed to get a second chalet next door for our next generation and their kids. It worked well.

I do meditation every day morning. While i was doing meditation today mourning, i found extra level of energy as i was doing meditation with kangaroo and other wild lives. Great experience and definitely come back again.

I liked the hotel Room was good, facilities were nice. The rooms are so close to each other that once and hear kids in next room. Garden area looks amazing but it is full of animal poo so not good for sitting. Location of the place is really good. There are no more covid restrictions but spa, gym and sauna were still closed and reason given to us was covid which was disappointing.