The Sebel Pinnacle Valley

Great, I will be visiting again at my next Mount Buller Ski trip.

Beautiful and convenient location with easy access to nearby Mount Buller.

No welcome amenity given to Accor gold member. GSA was ok on check in, but other team member on the phone (sounded like older lady) was bit short when taling over the phone. She might be having bad mood or something? When asked about having just bit of late check out due to travelling with young kids, considering an Accor Gold member ( yes i know i am not Platinum or above, and I dont demand for like extensive late check out) she didnt even bother to at least check. Room attendant isnt going to do all rooms at once. At least she can allocate our room to be cleaned bit later? Unless our specific room is allocated for someone, but she didnt even bother checking at all. I TV in one of the rooms kept turning off after few minutes. Kettle was stained so badly, cant be used. When asked for replacement, they said that it would take a while as it was after hour request, which we didnt bother and ended up getting kettle from the other room (i booked 2 rooms). Dinner at the restaurant was average. It took so long for the food to come (more than 40 minutes). We saw other table who ordered similar dishes and came much later than us was served food so much earlier than us. Had to ask the staff to check on the food twice. Ordered steak to cook medium, but came up well done. Breakfast was quite expensive for what was offered. Not worth the money at all. Food wasnt topped up once run out. Advertised breakfast is until 10am, but barely any food available. Also, floor staff is collecting payment while we are having breakfast? Why cant they do that before we are seated or after meal? This in fact affected our breakfast experience as well. We were kind of annoyed and felt disturbed while having breakfast. Overall, it was an average experience. While we enjoyed the rooms that we had, with the service that we received and price paid, we would think twice to come back.

Ran out of toilet paper and tissues one evening. Could not find any in room. Rang reception 6.45pm only to have call answered by an off site 'reception' who said hotel reception closed and nothing they could do. Breakfast does not start until 8am - weird. Have never stayed in any hotel anywhere in the world with breakfast/coffee not availalbe by 7am on a week day - 7.30am at the latest. Sadly not much competition in Mansfield for decent accommodation.