Extended Stay America Suites - Kansas City - Shawnee Mission

Don’t waste your time After calling for an early check in we arrived to check in with the room not ready. We were told it would be 30-45 minutes so we went to eat. Came back waited another 30 minutes to be given our keys with the maid still in our room. We just needed 15 minutes to drop things off and freshen up so the maid was nice enough to let us do that. When we returned several hours later we didn’t have a shower curtain nor any extra toilet paper that was almost gone. Called the front desk to request it be put in our room as we were headed out to dinner. Female on the phone was very short and rude about my requests. Arrived back to our room several hours later to have nothing placed as requested. Walked to the front desk where we dealt with the same lady on the phone whose attitude was just the same. Made us feel like our requests were interrupting her as she had NO customer service what so ever. Got back to the room having to hang our own shower curtain, which was not the issue, to find out our TV didn’t work as our remote fell apart picking it up. Our white towels were brown from walking on the floor so we had to keep a towel on the floor for cleanliness of our feet. We were booked at this hotel for a total of 4 weekends due to baseball for which I quickly cancelled.

Room was dirty and poorly maintained. The bathtub was filthy and stained.

There was no room available for me. I was told by desk staff that ******* never informed them of my reservation. I did not find this out until check-in at the property at 10 pm, and had to find another hotel room very late and night with almost no options.

Our room was full of flies and roaches. As well as tons of dead flies all over the dirty floor. We did not feel comfortable staying, and left. It was a huge disappointment as we had just arrived about 10:30pm and were quite tired. We had stayed at other extended stay americas before and they were ok.

Great stay, parking was a bit in short supply had to park a bit away from the room. Which ****** cause it was rather rainy. Room was super clean and staff was wonderful.

For a cheap easy stay, if you’re not going to be in your room, this is fine. Otherwise, avoid. The bathroom door was off its hinges, the room had obviously been smoked in, and people were smoking outside the rooms despite the signs saying it was prohibited. It was very bright at night and the shower did not drain. It felt clean enough, and was what I needed on this particular budget - just not a place I would want to stay again.