Extended Stay America Suites - Kansas City - Shawnee Mission

Stayed here for our family reunion this past weekend. We had a total of 4 rooms. They were supposed to be queen beds but they were full sized beds. In our room the bed was broken, floors were extra sticky, and the kitchen was dirty. In my kids room their door would not stay locked and closed, smelled like fresh bleach, stunk like cigarette smoke. In my brothers room they found roaches on the morning of departure, and smelled of smoke. From the outside far away it looks like a decent place but once you get in there it is disgusting. We happened to visit on the weekend Taylor Swift had her concert and all the other places were booked. The front desk lady we met on the day of check in was extremely nice and respectful so that was nice. Would never recommend another stay here. It is infested with roaches, and with the loose doors you lose all sense of security. This place should be inspected by the state and the local authority. All the concrete walkways were stained and dirty. We asked for new sheets but never got them. Front desk said shift change was happening and we might get some in the next hour but they couldn’t go retrieve any fresh sheets from their dryer a couple doors down. If the owner and management cared for their guests and their business there would be more effort. “A” for decent appearance from a distance and “F” for all else.

Staff is always improving and very helpful. Very understanding of work and pay schedules. I have been here for some time as it is, extended stay. The property and environment have transitioned through a well due spring cleaning and transformation.

Guy who WORKS and lives here constantly smokes right outside his room makes the hallway and room smell like smoke signs all over the building clearly say no smoking within 25 feet of the building there is even a designated smoke spot. When I asked him to please go over there he said bring it up with corporate and continued to smoke.

It was the worst stay ever workers constantly knocking on doors at all hours they set off the fire alarm from pressure washing 20 times in one day, workers just smoke outside of the room constantly smells like smoke there were countless ants and multiple cockroaches in the room old food from previous guest dirty bedding and much more

We have stayed in other Extended stay hotels, but this one is horrid. Our room was definitely not cleaned from the last guest!!! My pillow case had blood stops on both sides, the one side table in the room had sticky cup rings and something else stuck to it, the high bar/table also had crumbs on it, the bathroom sick had toothpaste mess, there was a used soap bar and shampoo container in the corner of the bathtub, we were left with just a half roll of toilet paper with no spare and the toilet paper holder is torn off the wall.

Awful hotel absolutely disgusting & in poor condition. You definitely get what you pay for here. Bed wasn’t even bolted down nearly flipped over when we sat on end of bed. The bathroom was small and dated. I’m he bed reminded me of a prop bed like it was a model home or something. The carpet was discolored and disgusting I don’t even want to know why. We moved down the road to My Place hotel and it was like a palace by comparison

We booked our room, paid in advance, verified we had a room the day before we arrived. When we got there the incredibly rude manager told us we had no room. He pretty much refused to even look at the reservation, and told us the fact that we paid for a room doesn't guarantee a room. He wouldn't explain anything to us but told us we had an attitude because we were trying to show him we had reservations. We will be reporting this.