Chanpaal Hotel Boutique - Only Adults

Don't go in this structure. Its a SCAM. We arrived at 9pm and they new we were arriving at that time because we send our arrival time to the structure. No one helped us with bags. This is NOT 5 stars hotel. Not even 4 stars. We booked suite of 41 meters with separate living room and we get a small room of 18m². We asked to change room because this was not we had paid for..We have been told that if we dont like our room we can sleep in another hotel. WHAT????? Since it was late and we were so much tired after 8 hours drive from Palenque we decided to stay. We asked for discount of 20% or to speak with manager but no manager and no discount. In the room was advertised shampoo, conditioner and bath gel. We found only shampoo and vanity set. Not even bath gel. 1 super tiny shampoo for 2 people as only option. Not even a carpet in front of shower. Find another choice for your stay! This place is hell.There were hair on the bed when we arrived. Breakfast that was included in the price was not in buffet style. We were given a menu in spanish and they told us we can have only 3 choises because for the rest we need to pay extra. The selection was croissant with ham and cheese, omelette and french toast. You can have only 1 dish and it was good in taste but a bit small. Omelette was only omelette without bread or anything else just a sppon of beans pure on side. We asked for fruit juice which was on menu but we were told they dont have any juice today. WhAT? We were told we can choose american style coffee with milk or local sweet limonade as only drink option for breakfast. 5 stars hotel??? Forgot it!

We checked in and came into our room which was full of mould. The whole wall next to the bed was almost black, the air in the room was horrible. The woman tried to explain that this is normal. We even felt bad after 10 mins in the room and really hope that they don’t harm anyone with this huge amount of mould.