Guest User
November 2, 2022
I had a terrible experience with this hotel. I booked a room for 3 nights through ************ and on the same evening of the first night even before I arrived, my room was suddenly canceled by the front desk. The reason would be that my card could not be charged. However, this cannot be the reason as I have made numerous bookings through ************ and the amount should be paid at the accommodation anyway. Without further ado, they gave my space to others. I arrived at 11:00 at night and was informed about it spontaneously. The receptionist's behavior was disrespectful and he couldn't really explain why we couldn't check in at night. He wasn't even helpful in helping us find another hotel at short notice at night so we didn't have to sleep on the street. I have never experienced something like that. The communication, the behavior of the receptionist and the failure to honor reservations (which, by the way, is still shown as confirmed on ************!!) is unacceptable. I would not recommend booking with this hotel, as you cannot be sure that you will get your room despite a confirmed reservation.
Original TextTranslation provided by Google