TownePlace Suites Merced

Service was amazing they were very accommodating and super friendly 10/10

My kids and I had a wonderful experience at this hotel, starting from the reception at check in, to house keeping and breakfast. I would like to appreciate especially Alejandra (reception) thanks for letting us know about the river. Also, Kerren for helping us with extra towels. The 2 ladies who worked at breakfast on 7/25 and 7/26. All these ladies went over and beyond with their services. We would definitely recommend to others. Thank you!

I am currently staying at this hotel for work from August 2023 through July 2024, and I can't imagine any other place I'd rather stay in Merced for 11 months. Manager Sean has a lot to be proud of, as his entire staff is exceptional. There were a few standouts who really elevated my experience. Renee is fantastic. During my first two weeks, I’d sporadically call the front desk at 4 am to ask if fresh coffee was available. By the middle of the second week, Renee anticipated my needs and ensured fresh coffee was ready for me! Recently, she even introduced me to a new employee as "Mr. Belcher... the 4 am coffee!" Kit always has breakfast ready a few minutes early for early birds like me. She is always pleasant, asking how my week is going and how my weekend home was. Brendan is always welcoming with a big smile, a kind greeting, and great conversation. I can see that he is always working so hard. Finally, Xay is amazing. She always has a big smile, friendly conversation, and makes great ice cream recommendations. Xay goes out of her way to make sure guests feel at home. These individuals and the rest of the incredible staff have made my stay wonderful. I'm almost sad to leave and move on to my next assignment! Thank you, ALL!

The worst Marriott I’ve stayed in many years. To say that this place is gross is an understatement. First indication that things were going terribly wrong was the graffiti on the Marriott sign. The hotel has a weird odor that I can’t quite describe. Just imagine the fast food court at the airport. Every cabinet in the room is chipped, dented, and seems dirty. The bathroom gives you such a gross vibe that I decided to skip a shower as I felt cleaner by not being in it. Stains on the doors. This hotel seems fairly new and should be fixed. clearly either the wrong ownership, management, or both .

My team travels frequently for business, and we appreciate a good hotel at the end of the work day. We are very pleased with this TownPlace Suites' cleanliness, how comfortable the beds are, and most of all with the excellent service - particularly Kit during the morning's breakfast service.

We just spent two months staying here before we moved into our house. The hotel is pretty standard but the employees made it outstanding! Most mornings were spent with the fabulous, Kit! Kit makes sure that everything on the breakfast set up is just so. She is quick with a smile and so very helpful. Then there is Qay (Spelling?). Qay works the front desk and is a really thoughtful person that made sure we always had what we needed. Qay was a delight and someone we were happy to get to know.

My email to the general manager. My wife, Grandson and I stayed overnight Saturday, October 15 and were impressed with your property - despite the key issue. The room was very nice and the common area well appointed but the best part of our stay was your staff. The young woman at the front desk is a star. I observed her interaction with a very disgruntled and angry woman and she was great. Listening to the complaints several times and patiently explaining her room was not ready (it was only 2:00) over and over. She was super friendly and helpful with me during several visits to the desk to get someone to open our door. The cleaning and other staff who opened our door for us were very friendly, accommodating and apologetic for the key situation. Yesterday (Sunday) morning the young woman managing the breakfast was terrific too! She seemed to be everywhere at once, helping, refreshing, giving instructions for the waffle maker, cleaning etc. As with the other staff she was cheerful and friendly. My 10 year old grandson said this was the best hotel breakfast ever! Please thank all your staff, especially the front desk and breakfast ladies!

Stayed there this past weekend. Nice hotel with fridge, dishwasher and stovetop in room. They also have a very nice breakfast buffet. Kit was the attendant. She was very helpful, pleasant and kept everything so clean! So nice to see.