Guest User
February 1, 2025
We booked a room on January 30th, and the hotel confirmed the order on the same day. However, they called me at 6:30 pm on January 31st to inform me that there were no rooms available and asked me to cancel the order myself without any comment. It was very infuriating! Later, Ctrip customer service intervened and told me that everything had been coordinated and I could check in at the hotel. However, when I arrived at the hotel, there was still no room available. They kept asking us to wait until 11 o'clock in the evening when they said there was a small room available in Helen City Garden. We agreed, but the environment of the room we stayed in was very poor, there was only one pair of sandals, and there were always strange noises in the bathroom. It was a very bad experience. This is a terrible experience, please be careful when you come later!
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