Four Points by Sheraton Memphis - Southwind

Horrible Staff!!!! This stay was absolutely horrible. The hotel is very clean and well kept. The room was clean and tidy. This location was terribly slow with very little foot traffic. My guest and I went down to the restaurant/bar for dinner and drinks. After about 15 minutes we were finally acknowledged and was able to place our order. Once the order was taken, no drinks were served and we waited 30 more minutes for both our food and drinks…The meal was cold and over cooked, so I had to order delivery. No staff was ever available at the front desk and when they were I felt like I was inconveniencing them. The following morning I went up to the get breakfast and ask the lady at the front about the breakfast I paid for with my reservation. She rudely asked me where’s your card?!? I said i was never given one. She grabs a card and puts my name plus 1. We ordered breakfast and it took almost an hour. The cook was in the back cussing and complaining about having to do her job. I requested late check out and even offered to pay for a couple extra hours. I was hung up on and then called back and told 1230.

Great overall