Courtyard Memphis East/Bill Morris Parkway

Hotel lobby undergoing renovation and a mess with no indication in app or on website. Assigned room 335, no air conditioning. Moved to room 108, foul odor. Staff at market area to simply get a coffee was unpleasant and inconsiderate. Advise to avoid.

The front desk receptionist made us wait 10 minutes while she was on the phone. Then she gave us incorrect directions on how to find our room (literally sent us in the wrong direction). There were no working ice machines on any of the three floors. When we asked at the front desk for ice, she did not seem inclined to help us, but another employee stepped up. The lighting in the room is terrible, i.e., placed oddly and unhelpfully. The bars of soap are literally an inch long and a half inch wide - about the size of a razor blade. There are cracks in the flooring everywhere and stains on the carpet. Will not stay here again.

Staff was friendly and helpful but ice machines were all broken, Bistro advertised as open but it wasn’t and continental breakfast consisted of cold bagels from refrigerator, cereal but no bowls, fruit tray bought from a grocery store, juice and coffee. Only 1 person working counter and he ran himself ragged going from back kitchen to counter with cold bagels and serving bowls for cereal. No yogurt, and milk was scarce.

The worst Marriott I have stayed at. All ice machines broken, trash bags left in the hallway all weekend. My room was not cleaned after the first day. Stayed 2 nights. My floor reeked of **** all weekend. My first room smelled like smoke so was able to get a new room.

Terrible Hotel! The worst! The hotel floors are dirty, the bedrooms were used when we arrived. The bedroom floors are flooded, pool is dirty! chairs are broken. The said they serve food, but there is non available. The didn’t have wash clothes, they gave us towels to wash up with. The ice machines are broken on every floor. And to top it off our truck was broken into. Not only ours but 6 other trucks. The worst hotel stay ever!!!!

The website says a restaurant and drinks are available. There's even a sign in the lobby. We got here after a long drive from Tulsa through thunderstorms looking forward to dinner and a drink. Nope. Not happening. They're undergoing renovations and don't have a liquor license. The only evening food is "sports grill" type food. Very disappointing. However, the people working here are amazing!! Apologizing for the state of things. Larry, Collum, and Dermott(?). We decided to order breakfast (not included) and we're surprised at how good it was. Unfortunately, plastic forks and knives. One of the bedshide lampshades was cracked and broken. But the A/C worked great.

Wort marriott experience ever. Had room booked in advance and their “systems” went down on a Friday 6 days before my arrival. Arrived to sign on door saying they couldnt accept customers and not to come in. They locked the door. I demanded to come in and the manager was not in to help her staff with irrate customers. I was stranded with my wife and no hotel. They still have not performed on the plantinum bonvoy stay guarantee which is to find a room for you or $100 and 90k points. They should not be a marriott brand and hope marriott revokes their franchise. Stay 75 plus nights year with marriott and never been treated like this. Do not stay at this hotel!

The staff were very helpful and went out of their way to make our stay comfortable. In particular, the front desk was warm and hospitable. The carpets in the hallways need a major cleaning and so do the ones in the rooms. The pool area was inviting and the entrance gave us a place to go aside from the rooms. The coffee was free and excellent all day long.

I'm not sure how this could have been worse. I'm a very regular business and leisure traveler and Courtyard usually fits the bill. But wow, this place is terrible, so don't trust the brand. Where to start? From the room not ready, to having to move rooms because it was dirty and noisy, to a room with cigarette butts covering the deck with burns in the bedding, to no food at all one day, a staff that doesn't care (one actually said, "I have no responsibility for what happens when I'm not here, so you're on your own."), broken light fixtures, absolutely gross dirty, and stained furniture, to overcharging by not removing my reservation hold on my credit card. I even got trapped in the shower for a while when the glass doors wouldn't open because doors wouldn't stay in the tracks! Scary. It goes on and on--horrible. Marriott really needs to get this one off their roster--it will ruin your trip to Memphis.