Courtyard Memphis East/Bill Morris Parkway

DO NOT GO TO THIS PLACE! THIS IS A SCAM! I booked that place for 3 nights, including breakfast, restaurant, pool and area shuttle amenities. After the first night, i had to rush out of there. They completely misrepresented themselves online. There was no customer service (they don't answer phones at the front desk). Room was not clean (i found a big bug in my room on the first night, but front desk never answered when i called to report). No breakfast available. No area shuttle available (i had to incur expenses to move in the area to find breakfast). In 24 hours I did not see 1 guest check-in or check out. The place seemed very unsafe for me or my belongings...Please do not go there EVER! THIS IS A HOTEL FROM HELL! A disgrace to the Marriott franchise

This is, without question, the worst experience I’ve had in a Marriott property in over 20 years — and that’s saying something, given I’m a Lifetime Titanium member who stays 100+ nights per year. What makes this situation even more appalling is that seven days later, no one from the hotel has bothered to follow up with me — including the General Manager, who has ignored multiple requests to return my call or respond to Marriott corporate emails. To make matters worse, when I escalated the issue through Marriott customer service, I was met with a rude and dismissive supervisor, who seemed more interested in getting off the phone than resolving the issue. From the moment I arrived, the experience was shocking: the building was surrounded by chain link fences, the grounds were completely overgrown and disheveled — the entire property looked more like a neglected dump than a Marriott. I was even stopped by a security guard when trying to enter, which was not only off-putting but made me question whether the hotel was even operational. I waited 15 minutes to check in at midnight because there was no one at the front desk. When I finally got a room, the conditions were unacceptable, forcing me to switch rooms after midnight. The second room was only marginally better — still well below the standard expected from a Courtyard, especially for a loyal elite member. There was no restaurant availability, and absolutely no notice during booking that the hotel was undergoing major renovations — a material omission that borders on deceptive. But more importantly, I want others to know: this hotel is not up to Marriott standards, and neither is the customer service surrounding it. Avoid at all costs.

I can’t believe this hotel is open during its renovation. It looks like it belongs in the tv series “The Last of Us”. The newly renovated bathroom shower doors don’t slide open cleanly. The refrigerator is so small it wouldn’t qualify for a dorm fridge. The front entrance was covered in tarps. And the pool was algae green but they did say the pool was closed. The elevators barely worked - one has to question the TN inspection process.

Building was under construction

Appeared Abandoned The building was under construction. No amenities were offered. The outside construction made the outside appearance horrible. It looked abandoned.

Hotel is under major renovation. It should be nice in the long run but as of now it has a long way to go. Not a typical experience that I have had with a Marriott property.