Courtyard Memphis East/Park Avenue

The staff offers excellent, friendly service, making guests feel welcome. The location is convenient, close to home and freeways. Guests praise the comfy beds, clean, spacious rooms, and pleasant atmosphere.

I will begin this review by suggesting that the hotel may be under renovation currently. The first thing I noticed when I drove up is that the front of the hotel and the grounds in general look like they were recently attacked by rockets. There is even a burned-out car in the parking lot and the entire facade of the hotel is completely demolished. The lady at the front desk was very nice even though I arrived with my daughter at about 11:30 at night. We were given a very clean room that looks like it was recently renovated. The bed was comfortable, and though the tiny refrigerator didn't work, and even if it did it only was designed to run for 2 hours at a time, the room was overall comfortable. However, we traveled with a team of other girls on the volleyball team, and their families had various results to report. One changed their reservation to another hotel because she saw mold in the bed. Another changed their reservation to another hotel because she had reserved two queen size beds for a family of four and received one king size bed. Other parents reported that their rooms were in various states of disrepair and cleanliness. The ice makers didn't work anywhere in the hotel. When I noticed that the first ice maker was out of order I went downstairs to the front desk to report it. There was a different lady at the front desk, and she said to go use the ice maker on the third floor. When I got to that ice maker, it was out of order as well. She did not tell me that she could give me ice from the ice maker behind the front desk. I went without ice that night. The pool is closed with a sign that says under maintenance, and thank God it is because it looks terrible. Breakfast - that was a new story. Breakfast consisted of scrambled eggs and sausage - either links or patties, very dry, with another container of oatmeal, while on the side there was yogurt and toast and bagels. The coffee was lukewarm and the options for creamer and sugar were very limited. In fact there was no creamer at all. The lunchroom itself consisted of a small conference room with about four tables at which guests could sit, so we were a bit cramped. The tables were also of dubious cleanliness. The elevator appears to have been used to move heavy objects recently. The rug was torn and in several places there was bare wood visible underfoot. I am honestly appalled that Marriott would put their name on this hotel. I do not recommend staying here unless you are very budget conscious, and you get a very good deal on the price.

Amazing Bed was amazing, shower was great