Marriott Memphis East

Within walking distance of Target, some shops and restaurants.

This is an exceptional property! I was especially impressed with Erianne at the front desk. She thanked me for my Titanium status, took the time to explain the M-club hours and other amenities of the hotel. I also held a large workshop at the property and Erianne was able to help me with the logistics of our meeting space. I also would like to highly recommend using this property for your meeting space needs. From the very beginning of the process, Jasmine was incredibly helpful with booking the room up to helping with the details for the day of the event. Overall - this Marriott location is a 5-star property! Thanks again for such a great stay and a great place to hold our workshop! Brent

As an elite member of the Marriott club, I expected more from this hotel during my stay a few days ago. The lady that checked me was a very nice, professional and the total opposite of Mr. Nathaniel (a purported Assistant Manager.) Not sure what's going on with this employee, Mr. Nathaniel, but every time I meet him at the front desk, his answers are always no to every request or question. This is what happens when you promote or put too many responsibilities on an individual in my view that are not management material or lack the zeal to think outside the box. In all honesty, to seat down and recap a bad experience and ultimately put it on paper takes time and it’s not a pleasant exercise but sometimes that’s the only way to get the negative experience information out of your system. So, this is not my first “Rodeo” with this purported Assistant Manager Mr. Nathaniel, very unfriend and gives a conflicting information contrary to SOP in my view. A classic example was the issue of breakfast on the weekend relative to Marriott elite members who are already staying at the Concierge level and are accorded a complimentary breakfast. I noticed the new employee; a young lady was kind enough to acknowledge the lack of complementary breakfast on the weekend and the new CSR young lady was prudent enough to give me an option and was very complimentary and professional. This Nathaniel young man in my view failed his in duty as a CSR manager and as a manager of common sense when it comes to situational and circumstances that was before the hotel on that day, with respect to making us the guest happy. I remember a story that cut my attention when the “Oracle of Omaha” was in Chicago few years ago and the hotel he was staying in do does not serve certain soda and Warren Buffett is use to drinking a particular soda and comes then, the front desk manager got a wind of his request and went out of his way to a local store and got the man his heart desire. Yes, it sounds funny but the irony here is that customers will keep coming back when you tailored your response to their need. The hotel in issue is clean but the attitude of this one person made me forget everything else that I liked about my short stay. SMH, this is not his first time and it’s not a good look. -Doc

I personally don't have time to do reviews but this time is deferent. Earlier last month I checked into the Marriot East on Poplar, relative to a business get away meeting. I tell you, my first impression was super. I was fortunate enough to meet the front desk manger by the name; Nathaniel Shaw (Front office Manager, she's a ROCKSTAR.) This man was very attentive, professional and very easy to work with. The next employee that makes a differences is Ms. Nicole Miller attitude towards me was on point, the team makes you feel at home. Not to forget, the forever nicest lady at the "Concierge Level, she's one great lady with deep compassion and friendly and approachable. Thank you again for making your hotel like home away from home. You're appreciated. -DOC

I arrived and was told my confirmed reservation would not be honored due to being overbooked. I was also told that they emailed me earlier in the day to confirm I was still coming but I never record the email. The official Marriott policy is that they would have to pay for your accommodations elsewhere and book it for you, including transportation to the alternative lodging and also provide points as compensation. The front desk simply gave me the names of nearby hotels and told me good luck. A pretty big departure from their official policy. I ended up calling around and called my own Uber to get to the other hotel. The next day I sent them my invoice from the Hilton and they said they would not pay it. I had to pull up the policy and there was still pushback and situation is still unresolved. I will be filing a case with Marriott corporate. To their credit, they said that they issued points to me but I have not yet seen it in my account. I will revise this post if I see the points reflected, but at this point I just can’t trust what they promise. I can understand overbooking, but the complete lack of care and compassion and adherence to policy is heartbreaking especially for a Marriott branded property. The room itself was clean, so giving a star for that. But service, attitude and adherence to policy is lacking by miles. I was looking to switch from Hilton to Marriott loyalty but this experience has me reversing that thought.

I held my mother's 75th Birthday Celebration at Marriott East, and from beginning to end, I received excellent service. Jasmine, the Sales Manager, was responsive to the needs and wants of my mother and me. The pricing of the event was fair and within my budget, with no surprises. The event space was clean and beautifully decorated for the event. The catered food was delicious and received numerous compliments that night. And John, the general manager, made sure everything exceeded expectations. Even our rooms were clean and spacious! I can't thank them enough for making my mom's birthday a pleasant and memorable experience for all. I would one hundred percent recommend.

When I say the lot is not secure at all I mean that…cars including mine has been broken into almost every night of my stay…There is security on site however there are signs saying that they are not responsible for any damages and I feel like if that’s the case it should be better secured

Awesome stay! I was greeted by Kierra & Alan with a pleasant smile & personality. As a gold member Kierra upgraded my room. The room wasn’t ready so Alan assisted with offering us complimentary drinks at the bar while we wait & free breakfast for next morning. I had a corner suite top floor. Breakfast was good. On day of check out Arianne offered late check out which I had already been given. The customer service exceeded my expectations. The room & view were awesome. Clean & comfortable.

I would like to thank the Marriott Memphis East staff, specifically Erianne, for the generous and warm hospitality. My husband had emergency surgery down in Baton Rouge. I had to transport our family back to the Midwest and decided to break up the trip so he could rest. Erianne made sure that we were checked in quickly and was so warm and hospitable during an incredibly difficult situation. Everyone was warm and attentive. The food was outstanding. The service at the downstairs restaurant was top-notch. Although there was a large conference at the hotel, our needs were met and we were well rested, feed, and continued on. A heartfelt thank you to the team at the Marriott Memphis East!