Popular Melbourne 4-star Hotels

This time they give me a room with window and ventilation. That was the great difference. And they do have big beds. By night I heard the tram. But it was a good stay with great location.

A very enjoyable stay in an excellent hotel. The reception, housekeeping, and breakfast service staff were very friendly and efficient, and the room was spacious, comfortable, well-equipped, and very quiet. The location is also very good, being on the edge of the city centre and only a 5-minute walk from the Skybus airport bus service platforms, Southern Cross Station, and an outlet centre shopping mall. There’s also a Coles supermarket across the road. The continental breakfast was also very good value. I hope to have the opportunity to stay here again in the future.

Not very impressive of the service. Was requested to check in after 14:00 which is acceptable. But still have to wait after 14:00 which is unacceptable! Also had to pay the banking charges If pay via non-Australian credit card: this is the 1st time that I had been requested by the hotels for this kind of banking fee!! Weird!!

Perfect location and nice staff. But that’s all. The room was completely different from the photos. There’s nothing like curtains to block the water from shower and the water just splashing around the toilet and the whole floor. If we knew this, we wouldn’t have booked this hotel. Location is perfect so I would recommend this hotel to people who don’t really care about shower.. Other rooms could be different and better than our room…

The hotel is conveniently located right in the heart of Melbourne near the Spanish Quarter, Bourke Street Mall, and other shopping precincts. The staff are friendly and efficient at check-in. The rooms are good in size with modern amenities and comfortable beds. There is a kettle and small fridge. The bathroom has a bath with a shower, so if you have mobility issues, it's not for you. There is no rail to hold onto when getting in or out, which makes it dangerous, especially as it gets slippery. There is a pool and gyn which were modern and accessible. The room we had faced into the mezzanine of the hotel so you dont get any light from outside, which was strange. The room was very quiet and had a good air conditioner. Overall, we would stay here again, although the lack of being able to see outside wasn't ideal, and if you stayed for more than one night, it could be an issue.

Stayed in a service apartment style room with a kitchenette - useful for reheating food in the combination oven microwave. Complimentary laundromat use with detergent was a plus.

I had an incredible experience during my stay! The service was top-notch from the moment I arrived. The staff were attentive, friendly, and went out of their way to ensure everything was perfect. The facilities were impressive, with everything meticulously maintained and beautifully designed. Whether it was the relaxing pool area or the well-equipped fitness center, I found everything I needed for a comfortable stay.

Location: perfect to travelers and only few blocks away from the Queens Market and free tram zone Service: Friendly and helpful staff Cleanliness: Our room got some smell from the pipe and there was water in the kettle when I first use it The pillow is comfy

The only good thing about this place is location: it is within the free tram zone and right next to the Victoria market (there's a great Indonesian restaurant nearby). The rest is full of problems: 1. They don't respond to emails. If they do, they don't answer the questions properly. I had to chase them up quite a few times. 2. The rooms are rather worn out. The arm chair looked too dirty and old that I could not bring myself to put my clean clothes on it. Shower doors are poorly designed - the whole bathroom gets flooded. The holder for the shower head can't be fixed - and difficult to reach. 3. The rooms are noisy (the ones facing the main street). 4. Most importantly however - when I thought I lost my door key (the electronic one) I went to the reception and asked them to cancel it and reissue me a new one. I told the receptionist that the electronic key had a sleeve with the name of the hotel and the my room number so if he did not cancel it, the key could be used to locate and access my room very easily. He then told me he had cancelled my old key and reissued me a new one. I was not convinced the electronic key code for the room had been reset but went to my room in the hope that he was right. I found my original key the next morning and of course it was working. So he had lied to me. If I had lost my key, someone could easily have come in to my room and steal my things or even worse come in when I was there. The key sleeve had all the info - hotel name and room number. He put my life and goods at risk. NEVER STAYING HERE AGAIN!!! Terrible reception staff. Their front desk staff are either poorly trained or inexperienced - this is surely a major management issue. I have work visits planned for Melbourne. Will not be returning to this badly run hotel.

Have stayed at Causeway 353 several times, with a few different groups of people. Have never had a problem and always find the staff to be friendly and helpful. The rooms are always clean, well stocked and comfortable. When visiting Melbourne, all you need is a comfy bed and a good shower!! The showers are strong and hot and the beds cosy and warm. The location is excellent! Close to Elizabeth St and Collins St, so easy access to anywhere you wish to go. Hopefully be back again next year!