Al Aqeeq Madinah Hotel

Trip.con booking was new to the hoteliers. Hence, taking sometimes to locate the booking.

Excellent

Go elsewhere! Spend your money elsewhere. The service is disgusting. We were a group of 17 (seventeen), and we had no help with our bags, so all 17 of us had to drag our bags upstairs. Our bedroom was miniscule, but I could live with that; if it wasn't for the leaking bathroom, which put your life in jeopardy due to the slippery floor (plus it's gross). Even that, i could live with. Except that the phones were being upgraded, and no one thought to inform the guests. So if your floor was wet and you need towels, you had better be versed in telepathy to be able to communicate that you need towels for the floor. The hotel doesn't have 4 restaurants like they claim. Just one cafeteria style place with underwhelming food. And since the phones dont work, there is no room service. Then the coffee shop downstairs. That's the 4 "restaurants" The breakfast is underwhelming and has the feel of a hospital canteen. And mind you, they change their hours of operation daily. One day, you come downstairs and there are full tables and waiters running around. The next day the waiter is chasing you out (like literally telling you to leave) at 5.45am because they start at 6am. They will not lift a finger to help you before 6am. Mind you, there are plenty of people who are in ihram and are travelling early and need to get cracking. Nope. The hotel waitstaff will NOT help you. Go fish! The Concierge and front desk staff are so clearly untrained. They chew gum (open mouthed- gross); they are incompetent; they are perhaps unused to dealing with women. That's my only guess for their attitude and behaviour. And they don't give a damn. We had asked a shop to drop off a parcel for us, and advised them of our room number etc. Nope. They can't accept.  Don't bother with your room getting cleaned. If you're lucky, it will be done. If not, enjoy your filthy room and wet floor towels. Unless you want to wait for ages to get a lift and go downstairs to be faced with gum-chewing staff at the front desk. Today is my last day here and I can't wait to leave this place. Al-Aqeeq? More like Al-Akaka. There are better establishments nearby with better service. Spend your money there. Trust me.

The hotel is in a great location just a short walk to Masjid Nabawi which is very convenient for prayers. The rooms were clean and comfortable and the staff were friendly and helpful. However, the air conditioning had a bad smell which was unpleasant. If they fix this issue, it would be perfect

This hotel truly felt like a home away from home, located just steps away from the Prophet’s Mosque. The property is clean, well-maintained, and ideal for a comfortable stay. Although the elevators are a bit small, everything else was excellent. The breakfast was delightful, and the room service was exceptional. The area is surrounded by plenty of shops, making it convenient for buying gifts, especially if you’re traveling with parents. Highly recommend this hotel for its comfort and location!

+ Location is strategic + Staff And Facility is standard hotel + Stay there only for around 14 hours so its just okay +The Breakfast is quite complete and nice -Room need renovation,looks dusty maybe because its quite old looks with the carpet