Royal Inn Al-Rawda Hotel

I booked this hotel whilst in Medina due to the one Initially booked being absolutely rubbish, I walked in and was met by Mr.Manwar who was amazing and very calm, I told him about my situation and he very quickly helped me out with 3 rooms, Mr.Mnwar also showed me the rooms before I booked to ensure it met our expectations. The rooms were clean and tidy, spacious, we had 2 quads and a double, the bathrooms were good and spacious. AC was working a treat and very quiet, lucky our view from the room was partial haram which was beautiful, literally opposite the haram which was about a 1minute walk. Breakfast was great, clean and loads of seating and options to choose from, the staff were very polite and helpful. Mr.Akber who was the service manager was amazing, he arranged for 2 bellboys to go to our initial hotel and pick up our luggage and bring it to Al-Rowda Royal inn which was very much appreciated. All-in-all – a wonderful and pleasant stay, very much worth it and inshallah if I visit Medina again, I will be staying here., I would very much recommend this hotel. Thank you to the whole team at Al-Rowda Royal Inn.

The Hotel is overbooked and the customer service provided it s horrendous! . The Room Phone and TV Remote is not working. Requesting for Change of room fell to deaf ears. The Front Office Staff is unattentive and unemphatic!!!