Maden Hotel

The attention of the staff from col center, reception, cleaners, security team and everyone who works in the restaurant is very helpful and I thank all those who work in this wonderful hotel if not for their presence, the hotel is not frankly successful (security, comfort, safety, cleanliness, close location to the Meccan Sanctuary) and in front of you is the center of Tiba and Bin Dawood Not forgetting their generosity We entered before the date because we were tired of traveling and went out after the noon prayer in preparation for travel, God bless them

Good

Super comfortable rooms, amazing lobby ambience. Safe and secure as well. The restaurant was one of the highlights especially with the hospitality of Umar who took care of my mother and I. Taking special attention to when she was sick to prepare some tea and honey or when we did not have food in between meals. Went above and beyond to provide such a warm relation. The restaurants variety of food was great from the dessert to mains and even salads! We did not even have to eat out even once.

Very nice hotel with clean rooms, excellent breakfast & dinner buffet. Staff was very courteous and helpful. specially Yazid. Very clise to ladies gate # 22. Will definitely come back and stay again. Syed Yazdani

The staff at this hotel have no customer service skills. 1. We had booked 2 individual rooms, which they refused to give to us, and offered a junior suite, calling it an upgrade. We were a mixed gender group and needing to cross rooms to exit the suite wasn’t suitable for our needs. 2. I have never experienced such rude staff, we were refused to speak with a manager, received no apologies at any point. 3. We checked in at 2pm and finally at around 10pm we were given our originally booked rooms. We informed them via *********** that we would have dinner at the hotel as our compensation. Staff refused to move and place our luggage in the rooms. They left all our luggage in the middle of the corridor and outside of our rooms. When raised this with reception we were told it was our luggage and our problem. 4. They threatened us to pay for our compensation meal on the first night, and if we didn’t then it was the restaurant managers responsibility to pay for us. In this whole experience not once did the general manager have the decency to come and speak with us or apologise for what had taken place. Still to this day we are yet to receive an apology from the accommodation. I wouldn’t stay at this hotel even if you paid me too. The only way I would consider it if there was a change in the whole staff management team. It’s a shame because the hotel isn’t bad, the staff let it down. The best asset for this hotel is the restaurant staff. Duty manager was lovely, but useless as he had no power nor any authority. So again not of any value. This is a short summary of our horrendous experience, there is much more that I have left out.

I didn't really stayed at Maden Hotel but my dad and mom was during their Umra, first thing they told me about when I ask their hotel experience, they couldn't stop talking about Maden and a gentlemen that treat them as if they are family member named Zimi, couldn't be more grateful my parents come across a great experience away from home while I'm not with them. thank you very much Zimi for taking care of my parents there.