Emaar Al Mektan Hotel

This hotel is a big failure. My friends and I booked rooms separately and confirmed them several months in advance. We also paid the full amount. When the four of us went to the hotel counter to check in, they didn't say anything and just asked us to wait at the side. We waited for a long time. We asked again, but they didn't tell us the reason and just asked us to wait. We couldn't put down our luggage or go out for the trip. We asked many times, and finally after more than two hours, they told us that the room was oversold and they would arrange us to stay in a hotel three kilometers away. All the surrounding hotels are fully booked right now, and we can’t refuse to accept the offer, otherwise we will have nowhere to stay. We changed to another hotel three kilometers away, which was probably full. After waiting for a long time, we finally got two rooms, but neither of them had room cards. We could only queue up at the counter and find someone to get the room card to open the door every time. It took nearly 5 hours from the first booked hotel to the check-in at the second hotel. The hotel was fully booked. It took us half an hour just to queue at the counter and wait for someone to get the room card and open the door. We spent all our money on traveling and booked time to travel in this city, but all the time we spent waiting in the hotel was wasted. We couldn't go anywhere. It was a very dishonest hotel. In my life, I have never stayed in any large hotel (not a small inn) where you have to queue up at the counter to get the master room card to open the door. Sometimes their counter is busy and they ask us to wait at the door of the room and ask the cleaning staff to open it. After waiting for twenty minutes, no one came and I had to use the floor phone to call the counter, and the counter responded with surprise: No one is going to open the door? This is a hotel with real management problems and extremely dishonest. The hotel group is Emaar, and the surrounding area is full of hotels of this group.