Emaar Al Mektan Hotel

The hotel was OK but expensive. We had a wheelchair and access was a bit difficult. Our room was good but there was no safe box in the room. Staff was friendly.

The breakfast was horrid. The rooms basic and the distance to the haram was a good walk to the ladies section. I definitely got my steps in ! Beds were hard and uncomfortable and the pillows were worse, one was a large square weird pillow and the other a small weird one. Didn't have a single decent nights sleep. Did I mention the lazy concierge couldn't be bothered to bring out a trolley for 8 suitcases and 8 cabin cases and more. We all had to wheel our luggage in, lazy so and so. Then we arrived at Fajr tube so the receptionist left the reception and went to pray so we had to wait over an hour before getting checked in. We were knackered surely you would think that a hotel would have alternative staff. They should not all be going at the same time to pray. How unprofessional. Would not stay here again.

Turned up after my Mecca trip, room wasn’t ready was told to wait till 3 we turned up at 2.50 but 3.15 room still not ready anyway after finally getting in my room. It’s was disaster to start with. Booked a family connecting room don’t get that mistaken it’s basically means 1 room with 2 small rooms one with triple beds one with large king but very basic stuff. One small fridge which was not in the main room nor tea kettle but somehow in the kids room which didn’t make sense. Very tiny bathroom, very run down not fit for purpose. After complaining that the room was terrible and there was a smashed window in my room was told they can’t help as booked through travel agents. That itself was another drama. Couldn’t upgrade as no other rooms could get 2 different rooms instead so ended up staying there. Anyways rooms weren’t cleaned in daily basis properly. Even thing beds made the plates, cups etc bins were not emptied until you complain then someone comes and takes. Rude staff need a lesson in customer services. Staff only really help if you give them money (tip) otherwise they are rude. If you don’t give them tip the ask you and tell you their life stories. The only good thing was close to the masjid nawbi otherwise nothing else good. deffo rating is off no way that’s a 4 star looking more like 3. Breakfast was awful kids refused to have it so pointless paying breakfast options as same food everyday. Not nice lacks flavour and options. Won’t be going back again ever. Oh wait was bribed with fruit basket for a good review lol anyways we said no to it.