Grand Plaza Al Madina

While the location of the hotel is excellent and convenient, there are several areas that need improvement to enhance guest experience. Firstly, allocating 4 beds in a room meant for 3 guests does not make practical sense. The beds are placed too close to each other, leaving barely any space to move around. This makes the room feel cramped and uncomfortable. The cleanliness of the room was average, especially in the washroom. Specifically, in Room 529, the toilet seat appeared very old and partially broken, which is unacceptable for a property aiming for high guest satisfaction. Another major issue is the elevator. Getting into the lift is often a challenge, particularly for guests who are not familiar with the system. Having a lift attendant or staff to assist and monitor the lift usage would make things much easier, especially for guests from different regions who may face language barriers. The hotel has great potential due to its excellent location, but addressing these concerns is essential to attract more guests and earn better ratings.

V good

Excellent hotel and kids loved the buffet breakfast !!

On the reception Miss Samira and Abdullah highly recommended, the provide really great service so 5 star to them but zero star to the workers on work over there specially a room service guy Tasneem. He didn't even bother to knock at the door or clean the room not even once, no one comes at the room for cleaning, so zero star there, also the cleaning staff looks like they are always after the tips. I noticed people were paying tips, they cleaned there their rooms otherwise they didn't even come to you. The biggest bad thing about the hotel is the lift, there are 13 or 14 floors, don't think about using the lift, there is always a lot of people waiting for the lift and they have only 3 lifts, and from those 2 were for their own staff. The lifts were so conjusted, its hard to stand with the crowd.